Convergys Expands Professional Services Practice.

CINCINNATI -- Convergys Corporation (NYSE:CVG)

Convergys' Information Management Group (IMG) Sees Growing Demand For BSS and CRM Services Across Wireless, Wireline, and Cable Operators

Convergys Corporation (NYSE:CVG), a global leader in integrated billing, employee care, and customer care services, announced today the expansion of its professional and consulting capabilities within its newly formed IMG Professional Services Group (PSG). PSG helps communications carriers better address their evolving billing and customer care system needs by creating and delivering business support system (BSS) and customer relationship management (CRM) strategy, development, operations, and integration solutions.

With more than 450 clients in nearly 60 countries, Convergys continues to see increasing interest in leveraging its business, operational, and technical expertise to guide clients in transforming their billing and customer care operations and systems. With over 20 years of experience in serving Tier 1, Tier 2, and Tier 3 wireless, wireline, and cable customers, Convergys is unique in its ability to assist communications companies in transitioning their BSS/CRM infrastructure to support real-time, cross-industry services bundling.

"Convergys expertise has enabled us to evolve our BSS/CRM infrastructure to support more services with a lower total cost of ownership," said Chip Burke, Vice President of Operations for Cincinnati Bell Telephone (NYSE:CBB). "Convergys partnering with us in evaluating the operational implications of upgrading our IT infrastructure has enabled us to develop upgrade strategies that minimize any disruption to our industry recognized high performance customer service operations."

"In today's competitive wireless industry, it is essential for Triton PCS to be able to deploy new solutions rapidly as we continuously pursue competitive advantages," said Kristine Robinson, Vice President of Administrative Systems for Triton PCS (NYSE:TPC). "Throughout our relationship, Convergys has expertly used its more than 20 years of experience and extensive knowledge of the wireless industry to help us deploy a diverse array of offerings quickly and with a high degree of quality."

"The Convergys employees assigned to our account have demonstrated a deep understanding of our company's billing and customer care needs and a unique ability to provide solutions to address those needs," said Tom Davis, Vice President of Information Technology for Commonwealth Telephone Enterprises, Inc. (NASDAQ:CTCO). "The onsite resources play a prominent role in the management of our product enhancements and the implementation of new products - basically providing soup-to-nuts system support for our business requirements. We look forward to continuing our work with Convergys, and the company's consultative services will be of great value as we continue to introduce new products and services to the wireline marketplace."

Convergys' IMG Professional Services Group offerings include:

--BSS and CRM business and technical consulting.

--Repeatable service offerings such as Convergent BSS Architecture Consulting, Revenue Assurance Assessments, and self-care services.

--Technical support services including custom development, integration planning, and implementation.

--Managed Services capabilities to support and operate Convergys' Infinys solutions or third party business support systems in a client's data center to drive lower total cost of ownership.

--BSS and CRM staff augmentation to support clients' internal staffing on a project or extended term basis.

"Convergys' further development of a professional services practice to address BSS and CRM issues is a logical extension of its IMG business," said Elisabeth Rainge, Director, OSS and Billing, IDC, a global market intelligence and advisory firm in the information technology and telecommunications industries. "Convergys' Professional Services Group can offer a unique perspective to the consulting industry because of their particular focus on the BSS and CRM aspects of telecommunications. Convergys' expertise and operational experience are directly applicable to this offer."

"Convergys' breadth and depth of experience developing and operating solutions that span across BSS and CRM have uniquely positioned us within the billing and customer care industry," said Randy Mysliviec, Convergys' Senior Vice President, Professional Services. "Convergys' understanding of the operational implications of BSS/CRM evolution, based on years of experience operating billing data centers and contact centers around the world, sets us apart from our competitors. Our clients will realize tremendous business value as a result of working with this group of Convergys professionals."

Convergys combines its broad portfolio of professional and consulting services, award winning Infinys(TM) software, and deep technical and operational expertise to solve clients' complex BSS and CRM business problems. Convergys' solutions can encompass strategy, development, delivery, integration, and ongoing operations to help clients achieve a maximum return on investment. The communications industry can rely on Convergys to provide the best BSS and CRM solutions to address its needs.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and a Fortune Most Admired Company, is a global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 60,000 people in 60 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati.

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)