Convergys Executive Meets with the President of the Philippines - Convergys to Open Two Large Contact Centers in the Philippines.

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NEW YORK & MANILA, Philippines--(BUSINESS WIRE)--May 21, 2003

Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, and the largest, outsourced contact center services provider in the world, announced today it will open two integrated contact centers in Manila, Philippines.

The announcement came shortly after Jack Freker, President of Convergys Customer Management Group, met in New York with Her Excellency, President Gloria Macapagal-Arroyo, President of the Republic of the Philippines. Freker discussed the details of Convergys' investment in her country and President Arroyo thanked and welcomed Convergys as a new and important corporate partner in the continuing economic development of the Philippines.

Construction of the new Convergys facilities is underway and the first employees will be located in the building in less than two months. When these facilities reach their capacity of approximately 880 workstations, Convergys will have one of the largest, multi-client, US-company-owned operations in the Philippines.

Full employment at the new contact centers is expected in the next 12 to 14 months. When the facilities are fully developed, Convergys will be providing technical help desk services along with customer support programs 24-hours-a-day for Fortune 1000 companies in the financial services, communications, and consumer products fields.

Located in Metro Manila's premier business districts of Makati and Pasig City, the contact centers will provide both general support and advanced technical help desk services to a variety of Convergys clients via voice calling, e-mail, and Web chat as well as "back office" application and document processing. The Convergys facilities will be located in close proximity to several other multi-national companies such as Microsoft, Procter and Gamble, and HP.

"Our initial contacts with the potential workforce in the Manila area have reinforced our strong belief that the Philippines offers a motivated workforce of highly-dedicated, well-educated, English-speaking professionals and the infrastructure needed to deliver world-class customer care. In fact, we hope many of the dedicated customer service representatives we hire and train in the Philippines will consider remaining with Convergys as their career," said Freker. "Given Convergys' extensive experience as the largest, outsourced contact center services provider in the world, we will utilize the Philippines' pool of talented individuals to deliver consistent, responsive, and cost-effective customer care across multiple channels for many clients."

Convergys has already hired or relocated about 15 members of management including human resources, information technology, facility management, finance, training, and operations staff. The initial group of 60 Customer Service Officers is currently being interviewed and will commence training in August 2003.

"The friendly acceptance of Convergys and our initial on-site team by the Manila community and hundreds of prospective employees has been excellent," said Marife Zamora, Convergys General Manager, Philippines. "They are well aware that we will be hiring not only contact center agents in the Philippines, but also many highly-trained, high-tech employees who will be handling technical help desk inquiries by both telephone and Internet involving the most advanced technology."

The new contact centers in Manila will be closely integrated with Convergys' "Global Assurance Network." This gives Convergys control of their end-to-end operations and processes, just as the company has in the United States, Canada, Europe, and India, and assures 100 percent redundancy in case of an emergency. In the Manila contact centers, Convergys will deploy this network via international private leased circuits (IPLC) to avoid unnecessary duplication and expense.

"With this capability, Convergys can process any type of customer contact using our trained professionals in one of our contact centers anywhere in the world," said Freker. "Our clients have the comfort of using the same time-proven systems worldwide with the ability to handle the quick system modifications that are needed to keep pace with our client's changing business needs."

The Manila facilities will encompass six contact center floors covering approximately 100,000 square feet, recruiting and testing areas, 4 training rooms, a modern language laboratory, conference and meeting rooms, administrative areas, full cafeteria services, etc. The centers are being built to international standards with furniture ergonomically designed for contact center work with state-of-art generators and backup contingency systems.

Convergys' customer care solutions offer a "high-tech, human-touch" approach that combines advanced information management technologies and high-tech communication channels like the Internet with well-trained customer care specialists operating out of Convergys' integrated contact centers. No other company has the unique combination of expertise, capabilities, and record of accomplishment that Convergys brings to designing, implementing, and managing effective customer care solutions for its clients.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 44,000 people in 45 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

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