Convergys Enhances ICOMS with Advanced Provisioning and Workflow Capabilities for Telephony Services.Business Editors/High-Tech Writers The National Show 2003 CHICAGO--(BUSINESS WIRE)--June 9, 2003 ICOMS ICOMS Integrated Communications Operations Management system ICOMS Improved Conventional Mine System Integration with Convergys Activation Manager Brings Together Billing and Provisioning in an End-to-End Billing and Customer Care Product NCTA NCTA National Cable & Telecommunications Association (fka National Cable Television Association) NCTA National Cable Television Association (now the National Cable & Telecommunications Association) National Show - Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing, employee care, and customer care services, announced today the integration of its ICOMS billing and customer care product with Convergys Activation Manager. With these added activation capabilities, cable and broadband operators can streamline the provisioning of IP and circuit-based telephony services and more quickly and cost-effectively configure their workflow processes to support these offerings. Convergys Activation Manager interfaces with ICOMS through ICOMS' Provisioning Transaction Manager (PTM PTM Post-Translational Modifications PTM Porsche Traction Management PTM Point-To-Multipoint PTM Please Tell Me PTM Packet Transfer Mode PTM Pulse-Time Modulation PTM Portugal The Man (band) PTM Predictive Technology Model ), an automated, configurable, and open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced output that enables real-time, flow-through provisioning. Working together, ICOMS and Convergys Activation Manager reduce time-to-market for new offerings and ensure timely service delivery with minimal errors and lower configuration costs. "Integrating ICOMS with Convergys Activation Manager demonstrates the ongoing evolution of Convergys' Next Generation Framework and our commitment to provide cable and broadband service providers with the tools needed to support new transaction-based offerings such as IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. ," said Jeff Gordon Jeffery Michael Gordon (born August 4, 1971) is a professional American race car driver. He was born in Vallejo, California, raised in Pittsboro, Indiana, and currently lives in Charlotte, North Carolina. , Senior Vice President of Convergys Product Development and Management. "The enhanced functionality this integration delivers is unique in the marketplace. No other product enables operators to expand their residential and business services - particularly at the enterprise level - and support them with a single, converged end-to-end product." ICOMS is Convergys' end-to-end billing and customer care product for convergent voice, video, and data services. With ICOMS, service providers have unmatched control and flexibility to sharpen their competitive edge, expand market penetration Noun 1. market penetration - the extent to which a product is recognized and bought by customers in a particular market penetration - the act of entering into or through something; "the penetration of upper management by women" , increase revenues, and improve profitability. ICOMS provides operators with flexible, convergent statement options and scales quickly to support the rapidly growing number of subscribers and services. Convergys Activation Manager provides subscriber service activation and profile management on any network element. This highly flexible and scalable application module supports convergent voice, IP and cable and broadband services, as well as integrated pre- and post-paid offerings across multiple verticals. Convergys' product line of highly scalable end-to-end billing products, pre-integrated application suites, and application modules enables communication providers to create fully integrated billing and customer care environments that are adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative Next Generation Framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services. EDITOR'S NOTE Editor's Note (foaled in 1993 in Kentucky) is an American thoroughbred Stallion racehorse. He was sired by 1992 U.S. Champion 2 YO Colt Forty Niner, who in turn was a son of Champion sire Mr. Prospector and out of the mare, Beware Of The Cat. Trained by D. : Convergys will demonstrate the capabilities of ICOMS in Booth no. 2244 at NCTA National Show in Chicago June 9 -11. ICOMS product fact sheets, brochures, functionality overviews, etc., can downloaded at www.convergys.com About Convergys Convergys Corporation (NYSE: CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction. Convergys(R) employs more than 44,000 people in 45 customer contact centers and in our data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati. (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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