Convergys Enhances Geneva's Customer Care Capabilities with New Web-based Geneva Customer Service Agent.

Business Editors/High Tech Writers

CINCINNATI--(BUSINESS WIRE)--June 11, 2002

Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, announced today the availability of Geneva(TM) Customer Service Agent. The new application extends the customer care capabilities of clients using Convergys' award-winning Geneva rating and billing software, allowing them to manage day-to-day customer service activities quickly and cost-effectively.

Utilizing an intuitive browser-based interface incorporating a task-based approach, Geneva Customer Service Agent provides customer service representatives (CSR) with access to account and customer information and guides them through each step as they complete a particular transaction. Geneva Customer Service Agent is designed to improve the efficiency of CSRs working across a variety of industries from fixed and mobile telephony to Internet, cable and broadband, utilities, and financial services.

"Geneva Customer Service Agent is the ideal solution for Geneva clients who want streamlined front-office customer care capabilities that enable CSRs to manage daily customer interactions more efficiently," said Randy Mysliviec, Convergys' Senior Vice President, Marketing. "Building on Geneva's ease and speed of implementation and integration, it uses a Web-based architecture that enables easy, affordable, and efficient deployment."

Service providers requiring more comprehensive CRM functionality can utilize Geneva Customer Service Agent's new family of application programming interfaces (API). Based around business-level processes, these APIs enable Geneva to integrate seamlessly with third-party CRM applications and reduce total cost of ownership and technical risk through rapid deployment and the software's well-defined product roadmap.

Geneva is a real-time, transaction-based, best-of-breed rating and billing module offering the performance required by major carriers handling large volumes of data. Geneva can bill for any service or combination of services. Highly scalable, Geneva Customer Service Agent provides high availability and reliable performance even over low-bandwidth connections. It uses a Web browser-based thin client architecture; no additional software is required on client PCs, and deployment across a large call center is extremely straightforward, efficient, and affordable.

Convergys' product line of highly scalable end-to-end billing products, preintegrated application suites and application modules enables communication providers to create fully integrated billing and customer care environments that are adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative Next Generation Framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(TM) employs more than 45,000 people in 47 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, Israel, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys, the Convergys logo, and Geneva are trademarks of Convergys Corporation.)