Convergys Enhances Back Office Solutions, Supported by its Global Delivery Capabilities.CINCINNATI -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ) has enhanced the portfolio of back office services that have helped its clients in a wide range of vertical markets generate millions of dollars in savings by outsourcing their non-real time customer transactions. Industry analysts have confirmed the next big wave in outsourcing is coming from the transformation and outsourcing of back office processes. A Hackett Group study of these general and administrative services, released in 2006, estimates that Fortune 500 companies will save $58 billion annually by outsourcing back office processing, predominantly to outsourcers with both onshore and offshore operations like Convergys. Convergys' back office portfolio includes solutions that span multiple business functions ranging from: Customer Care (fulfillment, customer correspondence processing, data and order entry, adjustment reviews, sales verification), Marketing (analytics, market research, warranty and comment card processing, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. transactions), Human Resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. (benefits, payroll, recruiting), and Finance and Accounting (accounts payable, cash application, receivables processing, collections management). Delivered through Convergys' transformational approach to business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in , these solutions help clients achieve both improved efficiencies and a more effectively managed customer transaction. "Convergys possesses domain and operational expertise, technology, and worldwide facilities to deliver enhanced ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). to our clients looking to optimize their back office processing," said Andrea Ayers, Business Unit President. "Convergys' global delivery infrastructure helps our clients create a 24x7 customer service environment by completing non-real time transactions during non-traditional business hours BUSINESS HOURS. The time of the day during which business is transacted. In respect to the time of presentment and demand of bills and notes, business hours generally range through the whole day down to the hours of rest in the evening, except when the paper is payable it a bank or by a ." A key addition to Convergys' enhanced back office portfolio was the integration of Xerox Global Services' document and records management services and capabilities. The solution integrates physical and electronic records, organizes them, and stores the critical information in a digital repository. Customers can quickly capture, preserve, and share information as needed as needed prn. See prn order. . Companies interested in Convergys back office services should call Convergys at 800 344 3000 or +1 513 458 1300 or visit www.convergys.com By applying more than 20 years of operational experience in business process outsourcing, Convergys brings clarity and rigor rigor /rig·or/ (rig´er) [L.] chill; rigidity. rigor mor´tis the stiffening of a dead body accompanying depletion of adenosine triphosphate in the muscle fibers. to defining, implementing, and managing client-specific solutions. Convergys' solutions help our clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day. About Convergys Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. , Convergys has approximately 74,000 employees in 76 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking, Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html |
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