Convergys Corporation Wins Frost & Sullivan Marketing Strategy Award for Contact Center Services.Business Editors & Technology Writers CINCINNATI & SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--March 27, 2001 Convergys Recognized for Marketing Strategy that Significantly Increased Market Share, Revenue and Name Recognition Frost & Sullivan and Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ) announced today that Convergys has received the prestigious 2001 Marketing Strategy Award for its successful marketing and business development initiatives in the competitive contact center services market. The Frost & Sullivan Marketing Strategy Award is bestowed to companies demonstrating excellence in marketing strategy design and implementation within their industry. Award recipients must meet specific criteria such as increased market share, revenues and name recognition. Convergys realized $1.4 billion in integrated contact center revenues in 2000, up 26 percent from 1999. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. new market information from Frost & Sullivan, "Contact Center Services Market," Convergys is the number one provider in the U.S. contact center market with a 100 percent lead over the second-largest provider. Convergys' integrated contact center clients include industry leaders in data-intensive industries such as telecommunications, technology and financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. . "Convergys affected increased market share, revenue and name recognition through a focused and aggressive marketing strategy," said Alpa Shah, Frost & Sullivan research manager. "In 2000, Convergys launched a new ad campaign for brand recognition, initiated new web-based communication programs to boost interaction with its target markets and effectively positioned itself as a thought leader in integrated contact center publications and trade events." "We are very pleased to have Frost & Sullivan recognize the success of our global marketing initiatives," said Randy Mysliviec, Convergys' senior vice president of marketing. "We have worked hard to establish a strong, thriving marketing organization within Convergys that successfully demonstrates our continuing leadership position in the outsourced, integrated contact center industry." Convergys' two primary divisions include the Information Management Group, which handles billing services for its clients, and the Customer Management Group, which handles outsourced, integrated contact center services. The company's integrated contact centers capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. the integration of the latest web-based customer service technologies with traditional channels such as phone, fax, mail, and integrated voice response to ensure responsive customer service, improved customer satisfaction and increased customer loyalty. About Frost & Sullivan Frost & Sullivan, a global leader in international strategic market consulting and training, presents Market Engineering Awards to companies that demonstrate the diligence, perseverance, and dedication required to develop a successful business plan and excel in the increasingly competitive global marketplace. Frost & Sullivan rigorously analyzes specific criteria to determine Market Engineering Award recipients in a variety of regional and global market landscapes. Founded in 1961, Frost & Sullivan is headquartered in San Jose, CA with offices located worldwide: New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , San Antonio San Antonio (săn ăntō`nēō, əntōn`), city (1990 pop. 935,933), seat of Bexar co., S central Tex., at the source of the San Antonio River; inc. 1837. , Toronto, London, Paris, Frankfurt, Beijing, Tokyo, Singapore, Mumbai and Kuala Lumpur Kuala Lumpur (kwä`lə l  m`pr), city (1990 est. pop. .
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About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated, billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 30 countries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers. This commitment is validated by the more than 1.3 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.2 million separate customer contacts we manage each day, both live and via electronic interaction. Convergys(TM) employs over 45,000 people in 48 customer contact centers and in our data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Israel, and Europe. On the Internet at www.convergys.com, Convergys' world headquarters is in Cincinnati, Ohio, USA. Convergys is pronounced: kun VER Ver personification; portrayed as infantile and tender. [Rom. Myth.: LLEI, I: 322] See : Spring jis. Convergys and the Convergys logo are service marks of Convergys Corporation. Report 7480-62 |
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