Convergys Corporation Announces Renewal of Customer Care Contract with Schering Laboratories.Business Editors CINCINNATI--(BUSINESS WIRE)--Oct. 11, 2001 Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing and customer care services, announced today that its customer care contract with Schering Laboratories has been renewed. Convergys and Schering Laboratories have worked together since 1998. Convergys is managing patient and consumer telephone support for Schering Laboratories' allergy, asthma, and oncology medications. Services include inbound customer service and direct mail inquiries in both English and Spanish, automated interactive voice response, and a specialized inbound allergy information line. Customers can communicate with live agents. Schering Laboratories is a recognized leader in health care. Schering Laboratories markets CLARITIN(R) (loratadine), NASONEX(R) (mometasone furoate mometasone furoate Asmanex®, Nasonex®, Twisthaler® Therapeutics An inhaled steroid used for seasonal allergic rhinitis and asthma monohydrate mon·o·hy·drate n. A compound, such as calcium chloride monohydrate, that contains one molecule of water. ), and numerous other medications in various therapy areas. "Convergys understands our business and actively participates in developing services that best meet our customer needs," said Jeff Fayer, Senior Product Manager for Claritin. "Convergys is a strong partner with valuable expertise in managing our customer relationships." "I am gratified grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. that Schering Laboratories recognizes the value we've brought to its business," said Ron Schultz, President of Convergys Customer Management Group. "Our well-trained customer service representatives have provided outstanding service in this relationship and will continue to provide support that benefits Schering Laboratories' customers." Convergys' customer care solutions offer a "high-tech, human-touch" approach that combines advanced information management technologies and high-tech communication channels like the Internet with well-trained customer care specialists operating from Convergys' integrated contact centers. No other company has the expertise, capabilities, and record of accomplishment that Convergys brings to designing, implementing, and managing effective customer care solutions for its clients. About Schering Laboratories Schering Laboratories is the U.S. prescription pharmaceutical marketing arm of Schering-Plough Corporation (NYSE:SGP SGP Singapore (ISO Country code) SGP Schering-Plough (stock symbol) SGP Stability and Growth Pact SGP Southern Great Plains SGP Staatkundig Gereformeerde Partij SGP Speedway Grand Prix ) of Kenilworth, NJ, a research-based company engaged in the discovery, development, manufacturing, and marketing of pharmaceutical products worldwide. About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services See broadband and broadband service provider. , technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , and other industries in more than 30 countries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers. This commitment is validated by the more than 1.3 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.2 million separate customer contacts we manage each day, both live and via electronic interaction. Convergys (TM) employs over 45,000 people in 49 customer contact centers and in our data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Israel, and Europe. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati. Convergys and the Convergys logo are trademarks of Convergys Corporation. Previous news releases and other information about Convergys can be viewed on our web site www.convergys.com and www.genevatechnology.com. |
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