Convergys Corp. Wins Two Frost & Sullivan Market Engineering Awards in Wireless OSS Billing Market.Business Editors & High-Tech Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--July 2, 2001 Convergys Recognized for Wireless OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. Market Share Leadership and Business Development Strategy Frost & Sullivan, a leading market consulting and training firm, announced today that Convergys Corp. (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ) has received two prestigious market engineering awards for market share leadership and business development in the wireless OSS billing market. The Frost & Sullivan Market Engineering Award for Market Share Leadership is given to the company that has exhibited market share leadership through the implementation of a highly effective market engineering strategy. Convergys was recognized for its Atlys wireless billing platform that continues to make significant impact on the North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. OSS market. The Frost & Sullivan Market Engineering Award for Business Development Strategy is presented each year to the company that demonstrates excellence in business development within the industry. The award recognizes the company's ability to best perceive evolving client needs, develop products and/or services that meet those needs and identify new market segments to expand the existing client base. Convergys' OSS billing division, the Information Management Group, realized an 18 percent gain in 2000 revenues, which rose to more than $750 million. Atlys, Convergys' best-in-class, end-to-end billing and customer care solution for the global next-generation wireless voice and data market, was named best wireless billing platform last month by "Billing World" magazine at TeleStrategies Billing World 2001. "Convergys has displayed excellence in all areas of the market engineering process, including the identification of market challenges, drivers and restraints, as well as strategy development and methods of addressing these market dynamics," said Daniel Longfield, Frost & Sullivan industry research analyst. "Furthermore, Convergys has continually demonstrated solutions for monitoring market changes and for implementing superior market engineering strategies." "We are very pleased to have Frost & Sullivan recognize the strength of our wireless OSS market position and the continuing success of our global marketing initiatives," said Randy Mysliviec, Convergys' senior vice president of marketing. "We strive to deliver industry-leading solutions that meet the ever-changing needs of our clients and their customers." Convergys' two primary divisions include the Information Management Group, which handles billing services for its clients, and the Customer Management Group, which handles outsourced, integrated contact center services. The company's integrated contact centers capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. the integration of the latest Web-based customer service technologies with traditional channels such as phone, fax, mail and integrated voice response to ensure responsive customer service, improved customer satisfaction and increased customer loyalty. About Frost & Sullivan Frost & Sullivan, a global leader in international strategic market consulting and training, presents Market Engineering Awards to companies that demonstrate the diligence, perseverance and dedication required to develop a successful business plan and excel in the increasingly competitive global marketplace. Frost & Sullivan rigorously analyzes specific criteria to determine Market Engineering Award recipients in a variety of regional and global market landscapes. Founded in 1961, Frost & Sullivan is headquartered in San Jose, Calif. with offices located worldwide: New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , San Antonio San Antonio (săn ăntō`nēō, əntōn`), city (1990 pop. 935,933), seat of Bexar co., S central Tex., at the source of the San Antonio River; inc. 1837. , Toronto, London, Paris, Frankfurt, Beijing, Tokyo, Singapore, Mumbai and Kuala Lumpur Kuala Lumpur (kwä`lə l  m`pr), city (1990 est. pop. . For further information, visit http://awards.frost.com.
Report 7958-60 About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and other industries in more than 30 countries. We bring together world-class resources, software and expertise to help create valuable relationships between our clients and their customers. This commitment is validated by the more than 1.3 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.2 million separate customer contacts we manage each day, both live and via electronic interaction. Convergys(tm) employs over 45,000 people in 50 customer contact centers and in our data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Israel and Europe. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati, Ohio, USA. (Convergys is pronounced: kun VER Ver personification; portrayed as infantile and tender. [Rom. Myth.: LLEI, I: 322] See : Spring jis. Convergys and the Convergys logo are trademarks of Convergys Corporation.) |
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