Convergys Continues HR BPO Service Center Expansion in Asia Pacific Region.CINCINNATI -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), a global leader in providing customer care, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , and billing services, today announced the continued expansion of its Human Resources Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in (HR BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ) business in the Asia Pacific region. Convergys has added to its global HR BPO capacity by opening new or expanding existing service centers in Kuala Lumpur Kuala Lumpur (kwä`lə l  m`pr), city (1990 est. pop. , Malaysia; Bangalore,
India; Dalian, China; and Singapore. These service centers provide high
quality, world-class HR business process outsourcing (BPO) services to
more than 150 global and regional Convergys clients.
"Asia Pacific has garnered a strong reputation as an offshoring
Offshoring describes the relocation of business processes from one country to another. location of choice, and having these service centers is an important step in the expansion of Convergys' presence in this rapidly growing market," said Nalin Singh, Vice President and Managing Director of Asia Pacific Operations for Convergys. "As part of our strategic expansion efforts, we operate in high-tech locations with a highly skilled talent pool to grow our client base and meet the needs of our clients. Convergys is committed to the Asia Pacific region and we are leveraging the local expertise of our service centers to benefit our clients worldwide." Convergys' Asia Pacific service centers provide a broad scope of HR BPO services such as benefits and leave administration, learning and performance management, recruiting and staffing administration, and payroll administration for clients from multiple industries including finance and retail. These service centers add to Convergys' existing Asia Pacific presence, which includes 16 offices and over 17,500 employees, and provides the needed infrastructure for the continued growth of HR BPO services in the region. Convergys also recently announced the opening of its Budapest, Hungary, service center, bringing the total number of Convergys' HR BPO service centers to 12 worldwide. Convergys is a leader in developing global HR business process outsourcing solutions. Through live and self-service channels, Convergys manages 1.1 million employee contacts every month, provides assistance in more than 35 languages, and works with client associates in nearly 70 countries. Convergys is Outthinking and Outdoing (tm) on behalf of its clients every day. About Convergys Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. , Convergys has more than 65,000 employees in 74 customer contact centers, three data centers, and other facilities in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking, Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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