Convergys Consolidates MTS Allstream's Billing and Customer Care Operations.
Convergys completed the first stage of the implementation for MTS Allstream's wireless data business and is now implementing Infinys software for order management, rating, and mediation management to support its wireline voice services.
MTS Allstream licensed the full suite of Infinys comprehensive, convergent, business support software from Convergys for use across its lines of business. Convergys' professional and consulting organization is assisting MTS Allstream with a modernization of all its billing operations.
"One of the key reasons we selected Convergys was the modular nature of its Infinys software, which gives us the capability to modernize and consolidate our billing operations with a true product-based, end-to-end solution that can handle all of our lines of business," said Nick Curry, CIO of MTS Allstream. "Combining this with the billing and customer management experience and operational expertise of Convergys' professional and consulting services, we are able to devise the best solution configuration to optimize our customer service experience across the entire enterprise while reducing our operational costs considerably."
"Given our specialized knowledge of billing and customer care, our experience in operating large contact center and data center operations, and our leading software development skills with Infinys, Convergys is ideally suited to support MTS Allstream with its consolidation of multiple business lines and various products onto a single solution," said Bob Lento, President of Communications Industry Solutions for Convergys. "With Infinys, MTS Allstream is realizing unsurpassed convergent billing capabilities, investment protection, and lower total cost of ownership for its billing, order management, and customer care operations."
With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients' complex BSS and CRM business problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.
About MTS Allstream
MTS Allstream Inc. is one of Canada's leading national communication solutions providers, delivering innovative products and services through its Consumer Markets and Enterprise Solutions divisions. Our Consumer Markets division serves small business customers nationally and residential customers in Manitoba with a full suite of wireline voice, high-speed Internet and data, next generation wireless, digital television, security and alarm monitoring services. Our Enterprise Solutions division provides national business customers with a world-class portfolio of IP-based connectivity, managed network services, and professional services. MTS Allstream's extensive national broadband fiber optic network spans more than 24,300 kilometers, and provides international connections through strategic partnerships and interconnection agreements with other international service providers. The Company markets its consumer products and services in Manitoba under the MTS Brand, and its enterprise products and services nationally under the Allstream brand. MTS Allstream is a subsidiary of Manitoba Telecom Services Inc. whose common shares are listed on The Toronto Stock Exchange (trading symbol: MBT). For more information, please visit: www.mtsallstream.com.
Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
(Outthinking, Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
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|Article Type:||Company overview|
|Date:||Jan 30, 2007|
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