Convergys Completes Major Integration Project For China Unicom Guangdong.

Business Editors/High-Tech Writers

CINCINNATI & BEIJING--(BUSINESS WIRE)--March 22, 2004

Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, announced today the successful completion of its first product deployment in the People's Republic of China. Convergys completed the implementation of its Infinys(TM) software for China Unicom Guangdong, a provincial operator of China Unicom Ltd. (NYSE:CHU), the second-largest wireless carrier in China and the third-largest wireless carrier in the world.

Convergys integrated Infinys with China Unicom Guangdong's billing platform to support subscriber activation of convergent service offerings across 17 different network element types in multiple cities throughout the province. Convergys will also support provisioning subscribers on new network elements and service offerings as they are introduced.

Convergys announced a contract to license its Infinys activation management software to China Unicom Guangdong in July 2003. China Unicom, which is the only provider of integrated communications services in China, offers a range of services including cellular, paging, long distance, data, and Internet services, with 79.6 million cellular services subscribers, 13 million paging subscribers, and 7.6 million Internet subscribers.

"The implementation of this Infinys subscriber activation software enables China Unicom Guangdong to eliminate the time and resource management inefficiencies inherent in our previously independent, cumbersome, activation systems," said Robert Xiang, Project Director, China Unicom Corporation Limited, Guangdong Branch. "This software allows us to integrate our complex networks, have the ability to support new network elements, and tailor our service offerings to meet the needs of our more than 10 million subscribers."

"This implementation illustrates our strong ability to localize project and software development and partner with a local systems integrator to successfully complete a bill provisioning integration," said Francois Lancon, President of Convergys' Information Management Group for Asia Pacific. "We will continue to use our experience and expertise in the industry to help China Unicom Guangdong increase its competitive market position and enhance its status as a top teleservices provider."

Convergys works with various integration partners in China. Bright Oceans Inter Telecommunications (BOCO), a leading Chinese telecommunications solutions systems integrator, provided the hardware support and environment configuration for this implementation.

Infinys software is built on a modular architecture that provides unsurpassed flexibility, investment protection, and support. With Infinys software, Convergys clients - ranging from mobile to fixed and cable service providers - have the capability for rapid market innovation in their bundling of voice, data, video, and content for their residential and business customers.

About China Unicom

China United Telecommunications Corporation ("China Unicom") was established on July 19, 1994. At present, China Unicom is the only integrated telecommunications operator in the PRC. After the company was listed on the New York Stock Exchange and the Stock Exchange of Hong Kong in June 2000 respectively, Class A shares were successfully listed in the domestic stock exchange market in October 2002.

China Unicom's main achievements, generally acknowledged by investors and customers, include: possessing a telecommunication base network that ranks second in scale in China; serving the third largest number of mobile telecommunication subscribers in the world; operating the largest radio paging network in the world, and ranking as one of the top large-scale enterprises in China. At the same time, more than 300 branches and 10 subsidiaries have been constructed covering the 31 provinces, autonomous regions, and municipalities and guaranteeing our commitment of "service first" to our customers.

Currently, China Unicom provides a variety of telecommunication services in the most rapidly increasing telecommunication market in the world. Our main business fields include cellular telecommunication (GSM & CDMA), international and domestic long distance, data communication, Internet, IP telephony, local call, radio paging, satellite, and telecom value-added services. These services have embodied the special features of China Unicom as an all-service operator. At the same time, China Telecom has adhered to its business objectives to make these services profitable and competitive in the marketplace.

China Unicom will stick to its development strategy to "establish new offerings, construct new networks, adopt high technology, achieve high growth, and develop integrated telecom services. With mobile telecommunication, data communication, international and domestic long distance services as its principal focus, China Unicom will differentiate itself on the strength of its network, technology, and service innovation. While deepening reform, strengthening management, improving service, and promoting efficiency, China Unicom will work toward rapidly increasing its competitive market position and continue to strive toward its goal of becoming a top international telecommunication services enterprise.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 55,000 people in 53 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Infinys is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)