Convergys Completes Acquisition of Avaya Global Employee Service Operations; Convergys and Avaya Expand Employee Care Relationship.Business Editors/High-Tech Writers CINCINNATI--(BUSINESS WIRE)--June 24, 2003 Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing, employee care, and customer care services, announced today that it has completed its acquisition of Avaya Inc.'s (NYSE:AV) global employee service operations. The closing also marks the "go live" day for Convergys to begin providing expanded human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services to Avaya's more than 17,000 employees throughout the Americas (including Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , and the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. ), Europe, the Middle East, Africa, and Asia Pacific. Convergys will support Avaya from employee service operations in the United Kingdom, Russia, Israel, Singapore, Australia, China, India, Japan, and the United States. Avaya is a leading global provider of communications networks and services for businesses. Convergys and Avaya initially announced the acquisition and multi-year employee care contract extension late last month. "Companies that operate globally have a need to provide their employees with consistent human resources services around the world," said Steve Rolls, Convergys Executive Vice President, Global Customer Management and Employee Care. "With this acquisition, Convergys becomes the first HR services provider to offer human resources service capabilities to multi-national clients on a pan-regional basis." The previous news release is available at http://www.convergys.com/news_results.php?newsid=866 About Avaya Avaya Inc. designs, builds, and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (IP) telephony systems and communications software (communications, software) communications software - Application programs, operating system components, and probably firmware, forming part of a communication system. These different software components might be classified according to the functions within the Open Systems applications and services. Driving the convergence of voice and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: http://www.avaya.com. About Convergys Convergys Corporation (NYSE: CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction. Convergys(R) employs more than 44,000 people in 47 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati. (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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