Convergys Announces Web-based Sales and Service Contract With hpshopping.com.Business Editors, High Tech Writers CINCINNATI--(BUSINESS WIRE)--Jan. 24, 2000 Convergys Corporation, the world leader in providing integrated, customer care and billing for communications companies, announced today it has signed a contract with hpshopping.com, Hewlett-Packard Company's direct-to-consumer electronic commerce store, to deliver Web-based sales and service. This award-winning e-commerce site sells a complete selection of HP products for the home and home office. As part of the contract, Convergys will supply hpshopping.com with its robust suite of CybeResponse(R) Internet-based technology Refers to the communications infrastructure of the Internet, which is based on the IP protocol. IP is part of the TCP/IP protocol suite. It may also refer to voice over IP (VoIP), which uses the Internet to make telephone calls. See VoIP, IP and TCP/IP. and service to complement and strengthen hpshopping.com's traditional customer service programs. This suite will include collaborative Internet browsing, Internet text chat, and web-callback. Specifically, Convergys will use a portion of its 20,000 web-enabled workstations and more than 40,000 toll-free telephone lines to sell the wide range of HP products offered through hpshopping.com. &uot;We selected Convergys as our outsourcing partner because they were able to show us actual implementations of leading edge technologies (such as automated e-mail management) required for e-commerce success while everyone else talked about plans to begin investigating these technologies,&uot; said Dave Deasy, COO of hpshopping.com. In addition to the advanced, Internet-based, customer care capabilities of CybeResponse, Convergys also offers Catalys(SM), its new billing and customer care solution created specifically for IP Service Providers. These solutions help position Convergys as a global leader in supporting mission-critical business functions for the burgeoning Internet and Internet protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. markets. ABOUT hpshopping.com hpshopping.com is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Hewlett-Packard Company. The e-commerce web site offers more than 400 HP consumer products for the home and home office, including personal computers, printers, scanners, digital cameras, calculators, handheld computers, printing supplies and computing accessories, as well as a host of refurbished HP products. ABOUT CONVERGYS Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ) is the global leader in providing outsourced, integrated, customer care and billing services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage. Convergys software produces more than one million bills each day, and Convergys call centers handle more than one million calls each day. Convergys provides customer care, billing and employee care services to the top companies in a wide range of industries, including communications, Internet, cable and broadband services, technology, consumer products, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , utilities, healthcare and hospitality. Headquartered in Cincinnati, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. , Convergys employs over 41,000 people in its 36 call centers and in its data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, and Europe. Convergys is on the Internet at convergys.com Convergys is pronounced: kun VER Ver personification; portrayed as infantile and tender. [Rom. Myth.: LLEI, I: 322] See : Spring jis. Convergys, Catalys, and the Convergys logo are service marks and CybeResponse is a registered trademark of Convergys Corporation. |
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