Convergys Announces Successful Completion of ICOMS Implementation for AT&T Broadband.Business Editors CINCINNATI--(BUSINESS WIRE)--Jan. 22, 2002 Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing and customer care services, announced today that it has successfully completed the implementation of its ICOMS ICOMS Integrated Communications Operations Management system ICOMS Improved Conventional Mine System billing and customer care solution for AT&T Broadband (NYSE:T), the nation's largest broadband service See broadband and broadband service provider. company and leading provider of local phone service over hybrid fiber-coaxial networks. In January 2001, Convergys announced a contract with AT&T Broadband to perform outsourced billing services for AT&T Broadband's residential telephone customers. In October, Convergys and AT&T Broadband completed the migration of all AT&T Broadband residential telephony subscribers in 13 markets to its ICOMS solution. The overall migration project was completed one month ahead of schedule and included an additional AT&T Broadband market not factored into the original plan. "AT&T Broadband is a key client, and we remain committed to the company's success," said Bob Marino, President of Convergys Information Management Group. "With the feature-rich ICOMS, AT&T Broadband has a proven billing and customer care solution that can support its aggressive growth plans." ICOMS is Convergys' industry-leading convergent voice, video, and data billing and customer care product that allows more choices for cable and broadband service providers An ISP, telephone company, cable company or other carrier that offers high-speed communications to homes and businesses, typically for Internet access. Cable modems, DSL and T1 lines are the common technologies. See broadband, cable modem, DSL and T1. and their customers. With ICOMS, service providers have unmatched control and flexibility to sharpen their competitive edge, expand market penetration Noun 1. market penetration - the extent to which a product is recognized and bought by customers in a particular market penetration - the act of entering into or through something; "the penetration of upper management by women" , increase revenues, and improve profitability. ICOMS can scale easily and quickly to support the rapidly growing number of customers and services and provides operators with flexible, convergent statement options. About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , and other industries in more than 30 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers. This commitment is validated by the more than 1.3 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.2 million separate customer contacts we manage each day, both live and via electronic interaction. Convergys(TM) employs nearly 44,000 people in 46 customer contact centers and in our data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Israel, Europe, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati. (Convergys and the Convergys logo are trademarks of Convergys Corporation.) |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion