Convergys Announces Global Customer Care Agreement with Yahoo!Business Editors CINCINNATI--(BUSINESS WIRE)--July 17, 2003 Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing, employee care, and customer care services, today announced a customer care agreement with Yahoo! Inc., a leading global Internet company. Under the agreement, Convergys will manage general inquiries and billing-related questions for many of Yahoo!'s premium products and services. Additionally, Convergys will help support Yahoo!'s e-mail and inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound calls. California-based Yahoo! is a leading provider of online products and services serving businesses and consumers worldwide with 25 world properties. The company's flagship domain is one of the world's most widely accessed Internet sites and is available in 13 languages. "Working with Convergys will enable us to deliver the high level of care our customers deserve, thus furthering our efforts on making Yahoo! the Internet's best destination for the information, products, and services they want," said Tish Whitcraft, vice president of Customer Care for Yahoo!. "We believe Convergys, with its demonstrated ability to provide high-quality, cost-effective care while managing complex, large-scale projects, is uniquely able to keep our customers satisfied and loyal." "Yahoo! customers will receive consistent and reliable customer care from our highly skilled care agents, who we support with ongoing training and the latest customer care technologies," said Jack Freker, president of Convergys Customer Management Group. Each day, Convergys customer service agents working in 46 contact centers manage more than 1.7 million customer interactions over the phone or the Internet. Convergys' comprehensive customer management services enable its clients to achieve greater customer loyalty and increase revenue. About Yahoo! Yahoo! Inc. is a leading provider of comprehensive online products and services to consumers and businesses worldwide. Yahoo! is the No. 1 Internet brand globally and the most trafficked Internet destination worldwide. Headquartered in Sunnyvale, Calif., Yahoo's global network includes 25 world properties and is available in 13 languages. About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. or licensing. We serve top companies in telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. , Internet, cable and broadband services See broadband and broadband service provider. , technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated val·i·date tr.v. val·i·dat·ed, val·i·dat·ing, val·i·dates 1. To declare or make legally valid. 2. To mark with an indication of official sanction. 3. by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction. Convergys(R) employs more than 48,000 people in 48 customer contact centers and in our data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati. Yahoo! and the Yahoo! logo are trademarks and/or registered trademarks of Yahoo! Inc. Convergys and the Convergys logo are trademarks of Convergys Corporation. |
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