Convergys Announces Expansion and Consolidation of Billing and Customer Care Contracts with Verizon Wireless.Business Editors CINCINNATI--(BUSINESS WIRE)--July 27, 2000 Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ) -- Five-Year Agreement Expands and Consolidates Contracts Convergys Held with Founding Companies of Verizon Wireless Cellco Partnership, doing business as Verizon Wireless, owns and operates the second largest wireless telecommunications network in the United States, based on total wireless customers. -- Convergys Corporation (NYSE:CVG), the global leader in integrated billing and customer relationship management services, announced today it has signed a five-year contract for billing and customer care systems with Verizon Wireless, the largest wireless communications wireless communications System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data. provider in the U.S. with more than 25 million wireless voice and data customers today. "Our new relationship with Verizon Wireless extends our pre-existing relationships with AirTouch, PrimeCo, and GTE GTE General Telephone & Electronics GTE Génie Thermique et Énergie (French) GTE Gas Turbine Engine GTE Global Tropospheric Experiment GTE Geothermal Energy GTE Gas Turbine Efficiency plc (Sweden & USA) , and adds some important new markets," said Bob Marino, president of Convergys Information Management. "This new relationship complements the advanced real-time technology and massive scalability represented by our wireless solution." Convergys will employ its state-of-the-art client/server billing solution that performs real-time rating and supports world class customer care -- operating in a service bureau environment. "Verizon Wireless is committed to delivering the highest quality products and service to our customers, and the effective systems support Convergys is expected to provide is a critical piece of that mission," said Roger Gurnani, vice president and CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. of Verizon Wireless. About Verizon Wireless Verizon Wireless is the largest wireless communications provider in the U.S. with more than 25 million wireless voice and data customers and nearly 4 million paging customers. The new coast-to-coast wireless provider was formed by the combination of the U.S. wireless businesses of Bell Atlantic Corp. (NYSE:BEL), Vodafone AirTouch Plc (LSE LSE - Language Sensitive Editor :VOD See video-on-demand. VoD - video on demand ) (NYSE:VOD), and GTE Corp. (NYSE:GTE). The new company includes the assets of Bell Atlantic Mobile, AirTouch Cellular, GTE Wireless, PrimeCo Personal Communications, and AirTouch Paging. The new company has a footprint covering nearly 90 percent of the U.S. population, 49 of the top 50 and 96 of the top 100 U.S. markets. Verizon Wireless, headquartered in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. and Bedminster, NJ, is 30,000 employees strong. Reporters and editors can find more information about the company in its Media Center on the Web at http://www.verizonwireless.com/mediacenter About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500, is the global leader in providing outsourced, integrated, billing and customer care services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage. Convergys software produces more than one million bills each day, and Convergys contact centers handle more than one million customer interactions each day. Convergys (SM) provides billing, customer care, and employee care services to the top companies in a wide range of industries, including communications, Internet, cable and broadband services, technology, consumer products, financial services, utilities, healthcare and hospitality. Headquartered in Cincinnati, Ohio, Convergys employs over 42,500 people in its 41 customer contact centers and in its data centers and other offices in the United States, Canada, Israel, and Europe. Convergys is on the Internet at www.convergys.com Convergys is pronounced: kun VER Ver personification; portrayed as infantile and tender. [Rom. Myth.: LLEI, I: 322] See : Spring jis. Convergys and the Convergys logo are service marks of Convergys Corporation. |
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