Convergys Announces Executive Changes to Accelerate Growth & Leverage Corporate Strengths.

Business Editors

CINCINNATI--(BUSINESS WIRE)--May 16, 2000

Convergys Corporation (NYSE:CVG) announces several changes in its executive leadership team aimed at accelerating the overall growth of Convergys, consolidating the strategies of Convergys' various business units, and leveraging corporate marketing and sales strengths to meet the needs of expanding global markets.

David F. Dougherty, currently President of Convergys' Customer Management Group (CMG), will become the corporation's Chief Development Officer, a new position, reporting directly to James F. Orr, Chairman, President, and Chief Executive Officer of Convergys.

"In appointing Dave Dougherty as chief development officer of Convergys, our goal is to accelerate the growth of the company, coordinate the strategies of the various business units to leverage strengths and integrated solutions, and increase the synergy in Convergys' sales and marketing efforts," said Orr. "Dave's appointment supports our corporate mission of providing customer relationship management (CRM) software and services that meet client needs while delivering a more effective and broad-based marketing and sales effort and continuing the integration of our information management and customer service offerings for national and international markets."

Orr added, "During his tenure as President of Convergys' CMG, Dave grew the business from about $250 million to over $1 billion, demonstrating the skills and abilities which make him a great choice for this important new position."

Reporting to Mr. Dougherty will be Robert A. Lento, Senior Vice President -- Sales; Monica M. Mehan, President -- Convergys Europe; and Randolph T. Mysliviec, Senior Vice President -- Marketing. Brendon N. Hansford, Vice President -- Business Development, will report jointly to Mr. Dougherty and to Steven G. Rolls, Chief Financial Officer of Convergys.

Replacing Mr. Dougherty as President of Convergys' Customer Management Group will be Ronald E. Schultz, currently its Chief Operating Officer. John C. Freker will continue as the CMG's Executive Vice President. His scope of responsibility will expand to include all of the CMG's North American business units, except employee care.

Mr. Dougherty was previously president and chief executive officer of MATRIXX Marketing Inc., a Convergys predecessor, which he joined in 1990. A native of Syracuse, New York, Dougherty is a graduate of the University of Michigan. Dougherty began his career at Procter & Gamble where he rose to the position of brand manager in both the Paper and Beverage Divisions. Immediately prior to joining Convergys, he was president of the Goggles Division of Lenscrafters.

Mr. Schultz previously served in various management and strategic planning roles before becoming a Division President of Inacom, a major computer integration company, where he oversaw operations in three of the company's divisions. Mr. Schultz also worked for Andersen Consulting and Ford Motor Company. Mr. Schultz earned undergraduate and graduate degrees from the University of Michigan.

"During his five years as COO of Convergys' CMG, Ron distinguished himself by his demonstrated operational skills and initiatives which brought major new efficiencies and opened new channels of business growth for the company and its more than 40,000 employees," Orr continued. "As Executive Vice President of U.S. Operations for CMG, Jack Freker has enjoyed great success leading a group of our business units, integrating their functionality to exceed client needs, expanding their capabilities, and improving their profitability."

(Editor's Note: Digital pix and bios of those mentioned above are available on request.)

About Convergys

Convergys Corporation (NYSE:CVG) is the global leader in providing outsourced, integrated, billing and customer care services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage.

Convergys software produces more than one million bills each day, and Convergys customer contact centers handle more than one million calls each day.

Convergys (SM) provides billing, customer care, and employee care services to the top companies in a wide range of industries, including communications, Internet, cable and broadband services, technology, consumer products, financial services, utilities, healthcare and hospitality.

Headquartered in Cincinnati, Ohio, Convergys employs over 42,500 people in its 39 customer contact centers and in its data centers and other offices in the United States, Canada, Israel, and Europe. Convergys is on the Internet at www.convergys.com

Convergys is pronounced: kun VER jis. Convergys and the Convergys logo are service marks of Convergys Corporation.