Convergys Announces Comprehensive New Billing Solution Created for the Global Market.

GENEVA--(BUSINESS WIRE)--Oct. 10, 1999--

Convergys Corporation, the world leader in providing integrated, customer care and billing for communications companies, announced today at Telecom '99 in Geneva, the availability of a comprehensive new billing solution created specifically for the wireless carriers operating outside the United States.

The comprehensive new solution is known as Atlys (SM) and is available to be run by clients on a licensed basis or to be managed by Convergys in its own data centres. Atlys is the first in a series of next-generation information and customer relationship management solutions that will be known as Convergys Connections (SM). They will help our clients better manage and grow customer relationships in a converging world.

Atlys offers:

-- integrated web-based applications (for self-care, e-commerce) -- support of the primary mobile network standards (GSM, CDMA, TDMA,

AMPS) -- scale to support multi-million subscriber bases -- real-time based applications -- multi-service billing (for wireless, long distance and local

service, video, Internet and data) -- end-to-end customer care and billing -- multiple language and multiple currency capabilities

The new Atlys solution provides value by supporting real-time based applications, such as customer balance, limit monitoring and inquiry functions, enabling a mobile operator to generate additional revenue by extending services.

"Atlys is a major step forward for the global billing marketplace supporting all major mobile network standards in an open, client-server solution capable of supporting over 10 million subscribers in a single relational database," said Bob Marino, president of Convergys Information Management Group. "Atlys performs real-time rating allowing for world class customer care and a very cost effective approach to pre-pay. This capability enables our clients to generate additional revenues by extending service to untapped customer segments in the rapidly growing international marketplace."

"Convergys has played a major role in providing billing solutions for leading mobile operators by building strategic partnerships to help them deal with explosive growth," said Isabelle Gallo, telecommunications industry analyst with Frost & Sullivan. "In this way, Convergys has increased its value in the industry by developing software and systems capable of tackling the complexity of mobile billing as the global wireless market evolves and expands."

The Atlys solution utilises a proven client/server, open systems environment and offers a robust package of products and services including real-time processing, massive scaleability, and streamlined business processes, all targeted at enabling our clients to establish and manage their customer relationships on a global basis.

"Convergys provides the scalability international providers will need to accommodate enormous market growth without enduring expensive software conversions as their subscriber base grows," said Boyd Peterson, vice president of Consumer Market Convergence with the Yankee Group. "The global consumer market for mobile services is experiencing unprecedented expansion as well as pricing fragmentation as more mobile operators offer creative pricing plans and new services such as prepaid billing,"

In addition to its leadership in mobile telecommunications customer care and billing solutions, Convergys is also the largest provider of outsourced customer relationship management services in the world. By combining these two industry-leading strengths, Convergys delivers comprehensive, innovative information and customer management solutions that enable its clients to

-- Acquire customers more cost-effectively -- Provide a single point of billing and customer service for a

multitude of communications services -- Delight customers thus enhancing retention and reducing churn -- Implement growth strategies targeting new and existing customers -- Lower costs -- Gain a competitive advantage

ABOUT CONVERGYS

Convergys Corporation (NYSE: CVG) is the global leader in providing outsourced, integrated, customer care and billing services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage.

Convergys software produces more than one million bills each day, and Convergys call centres handle more than one million calls each day.

Convergys provides customer care, billing and employee care services to the top companies in a wide range of industries, including communications, Internet, cable and broadband services, technology, consumer products, financial services, utilities, healthcare and hospitality. Headquartered in Cincinnati, Ohio, Convergys employs over 35,000 people in its 35 call centres and in its data centres and other offices in the United States, Canada, and Europe. Convergys is on the Internet at convergys.com

Note to Editors: Convergys is pronounced: kun VER jis. Convergys, Atlys, Convergys Connections, and the Convergys logo are service marks of Convergys Corporation.