Convergys Announces Billing/Subscriber Management Contract With Birmingham Cable in the United Kingdom.CINCINNATI--(BUSINESS WIRE)--Oct. 9, 1998--Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ) announces a five-year contract to license its CableMaster(R) Billing and Subscriber Management solution to Birmingham Cable to enhance Birmingham Cable's commitment to quality customer care and service. Birmingham Cable, which is one of the largest cable franchises in the United Kingdom, serves approximately 250,000 customer accounts in Birmingham, Solihull, and Sutton Coldfield Sutton Coldfield, city (1991 pop. 102,572), Birmingham metropolitan district, central England. The city is a residential suburb of Birmingham with a metal products industry and a large television transmitting station. . The operator recently completed the main build of its underground, 100 percent fiber optic lines providing access to over 450,000 homes and businesses, offering information, cable, telephony, and data services. "In order to provide our customers with the highest quality service, we needed a subscriber management solution that could match our future requirements as we continue to offer more and varied services to our customers," said Peter Hall, managing director for Birmingham Cable. "We also needed a system that would match and exceed our existing functionality, and be Year 2000 compliant a. 1. (Computers) having dates fully and properly represented, and not susceptible to failure due to the year 2000 bug. by the end of 1998. CableMaster matched all of those requirements." "As cable operators provide convergent services, such as telephony, high-speed data and traditional entertainment services, they face challenges on many fronts, including a need for more advanced billing and subscriber management," said Bob Marino, president of Convergys Information Management. "Working closely with Birmingham Cable, we were able to provide a billing and subscriber management solution that meets those challenges and allows Birmingham Cable to concentrate on its core competency A core competency is something that a firm can do well and that meets the following three conditions specified by Hamel and Prahalad (1990):
A dedicated subscriber management team, with members from Birmingham Cable and Convergys, worked together to identify the network requirements and interface them with Convergys' CableMaster solution to meet those requirements. This included configuring all hardware and software systems, testing data converted from the previous system, defining policies and procedures Policies and Procedures are a set of documents that describe an organization's policies for operation and the procedures necessary to fulfill the policies. They are often initiated because of some external requirement, such as environmental compliance or other governmental for the new system, and properly training the Birmingham Cable staff. The Convergys CableMaster solution -- developed specifically for the cable industry -- utilizes a fully integrated, on-line, real-time relational database relational database Database in which all data are represented in tabular form. The description of a particular entity is provided by the set of its attribute values, stored as one row or record of the table, called a tuple. , giving all functions and departments the ability to update and access data at all times. Through licensed and managed care installations, it supports many of the major markets of leading cable system operators worldwide including Time Warner, Cox, TCI (Trustworthy Computing Initiative) An umbrella term from Microsoft for its efforts to improve security in Windows. TCI was announced in 2002 after viruses such as Code Red and Nimda had succeeded in attacking numerous Windows computers. , and Comcast. Since its introduction in 1982, the Convergys CableMaster solution has been installed in nine countries around the world, serving more than 13 million subscribers. ABOUT BIRMINGHAM CABLE Birmingham Cable is one of the largest cable franchises in the UK, offering CableVision, CablePhone, and business communication services to residential and business customers in Birmingham and the surrounding area. ABOUT CONVERGYS Convergys Corporation (formerly CBIS CBIS Computer Based Information System CBIS Christian Brothers Investment Services CBIS Cincinnati Bell Information Systems CBIS Chinese Biodiversity Information System CBIS Certified Brain Injury Specialist and MATRIXX Marketing) is the global leader in providing outsourced, integrated, customer care and billing services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage. Convergys software produces more than one million bills each day, and Convergys customer care handles more than one million calls each day. Convergys serves the top companies in a wide range of industries, including communications, technology, cable and broadband services, consumer products, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , utilities, healthcare, hospitality, and direct response. Headquartered in Cincinnati, Ohio, Convergys employs over 30,000 people at its more than 30 call centers, data centers, and other offices in the United States, Canada, and Europe. Convergys (NYSE:CVG) is on the Web at http://www.convergys.com CableMaster is a registered trademark of Convergys Corporation. Convergys is pronounced: kun VER Ver personification; portrayed as infantile and tender. [Rom. Myth.: LLEI, I: 322] See : Spring jis. |
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