Convergys Announces Availability of ICOMS Release 4.7 with Enhanced Capabilities that Help Cable/Broadband Service Providers Strengthen Customer Care and Reduce Costs.

Business Editors

The Western Show 2001

CINCINNATI--(BUSINESS WIRE)--Nov. 27, 2001

New version also features expanded telephony, billing, activity

tools, and customer service functionality

Convergys Corporation (NYSE:CVG), the global leader in integrated billing and customer care services, announced today the availability of ICOMS Release 4.7. The new version incorporates numerous market-driven enhancements including powerful new self-care and graphical user interface (GUI) capabilities that help cable/broadband operators improve subscriber service and reduce billing and customer care costs.

ICOMS is a highly flexible and scalable billing and customer care solution that supports convergent video, voice and data services. Leading cable/broadband providers use ICOMS to provide superior billing and customer care support.

For operators concerned about controlling billing- and customer care-related costs, ICOMS 4.7 provides the unmatched ability to minimize or eliminate routine service calls. Expanded interactive voice response (IVR) functionality allows subscribers greater self-care capabilities; for example, the ability to upgrade their service, cancel or reschedule an appointment, and make full or partial payments. These tasks can be completed at any time without the assistance of a customer service representative (CSR).

When CSR help is required, ICOMS' browser-based GUI can now be configured with customizable task flows. This feature navigates agents through required forms and fields ensuring each task is completed accurately, consistently, and quickly. Extensive CSR process and procedural training is greatly reduced and operator performance enhanced by implementing this functionality.

"ICOMS provides a robust billing and customer care environment to support today's cable/broadband operators as they launch innovative products and services, and care for their subscribers," said Bob Marino, President of Convergys Information Management Group. " With Release 4.7, our clients can reduce time-to-market for new offerings, control operating costs, strengthen bottom line revenues, and grow their business."

Other key ICOMS Release 4.7 features give operators the ability to

-- protect telephony customers against "slamming" by freezing their preferred
primary local carrier (PLOC)

-- suspend specific accounts from collection activity temporarily to meet
business requirements

-- implement tiered late fees for late payers

-- provide increased data integrity and auditing control with new work order
versioning and daily management reports

-- maintain consistent marketing messages and increase upsell opportunities
with rules-based prompts for CSRs.

Convergys clients using ICOMS range from startups to established cable/broadband operators. These companies include

-- AOL Time Warner

-- AT&T Broadband

-- Comcast

-- Cox Communications

-- Insight Communications

-- RCN

-- Telewest

-- WideOpenWest

ICOMS is Convergys' industry-leading convergent voice, video, and data billing and customer care solution for cable and broadband service providers and their customers. With ICOMS, service providers have unmatched control and flexibility to sharpen their competitive edge, expand market penetration, increase revenues, and improve profitability. The ICOMS solution can scale easily and quickly to support the rapidly growing number of customers and services and provides operators with flexible, convergent statement options.

EDITOR'S NOTE: To view an ICOMS 4.7 product demonstration, visit Convergys November 28-30 at the Western Show in Anaheim, California.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 30 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers. This commitment is validated by the more than 1.3 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.2 million separate customer contacts we manage each day, both live and via electronic interaction.

Convergys (TM) employs nearly 44,000 people in 46 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Israel, and Europe. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

Previous news releases and other information about Convergys can be viewed on our Web sites, www.convergys.com and www.genevatechnology.com.

(Convergys and the Convergys logo are trademarks of Convergys Corporation.)