Convergys Adds TuVox Conversational Voice Response Applications to SpeechPort Platform.

Business Editors/High-Tech Writers

LOS ALTOS, Calif.--(BUSINESS WIRE)--Feb. 11, 2004

First Deployment of the Integrated TuVox and Convergys Automated

Speech Recognition Solution for Definity Health

TuVox, the pioneer in Conversational Voice Response (CVR(TM)) applications for call centers, today announced that Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, added TuVox' CVR applications to its open standards-based advanced speech recognition (ASR) SpeechPort(TM) platform. The joint TuVox and Convergys integration was recently completed for Definity Health to provide Definity Health's insurance members and health care providers with advanced, conversational speech recognition-based access to health benefit programs and status.

"The work TuVox and Convergys completed for Definity Health is an outstanding example of how scalable speech applications can be brought to market quickly. To have deployed an application of this sophistication with Convergys on the Convergys SpeechPort(TM) platform represents an important achievement for TuVox," said Larry Miller, CEO and President of TuVox. "We are pleased and excited to work with Convergys on the development and deployment of speech applications that gain greater productivity for enterprises looking to add speech self-service to their customer care portfolio."

"Working together, Convergys and TuVox are meeting the growing demand for market-ready speech applications that accelerate the savings and satisfaction gains that enterprises seek for their customer care operations," said Jack Freker, President, Convergys Customer Management Group.

The Definity Health application exemplifies how applications created by TuVox's CVR application platform and development environment can be integrated with Convergys' Voice XML-based SpeechPort platform as part of Convergys' open hosting environment. This open hosting environment enables Convergys and TuVox clients to have their advanced speech recognition applications managed by Convergys on an outsourced basis. The integrated TuVox and Convergys solution will provide organizations with mission-critical call center operations the advantages of faster time to value, more affordable speech applications, higher call automation rates and a better customer experience.

About Definity Health

Minneapolis-based Definity Health (www.definityhealth.com) provides consumer-driven health benefit programs that give consumers greater choice and new responsibility over their healthcare decisions. Definity Health was awarded the 2001 Creative Excellence in Benefits Award by the International Foundation of Employee Benefit Plans, the 2002 Mercury Award by the National Business Coalition on Health (NBCH) and the 2001 Innovators Award from The Health Insurance Association of America (HIAA).

About TuVox

TuVox' mission is to dramatically improve customer service through natural, conversational automation that streamlines calls and empowers live agents. TuVox has pioneered a new category of content-rich speech automation, which can scale to thousands of dialogs called Conversational Voice Response (CVR). TuVox Conversational Agent Applications can perform a wide range of tasks including natural language call routing, data collection, problem diagnosis, step-by-step training, and transaction completion. TuVox customers include Activision, Handspring, TiVo, MCI and Definity Health.

For a demonstration or more information, visit: http://www.tuvox.com/

TuVox, CVR, SAAVI and MADGen are trademarks of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.