Convergys Acquires Leading Provider of Technical Help Desk Support For ISPs; Convergys to Expand Its eCRM Solution Set with ISP Technical Help Desk Support Services.

Business Editors, High Tech Writers

CINCINNATI & OTTAWA--(BUSINESS WIRE)--Sept. 1, 2000

Convergys Corporation (NYSE:CVG) today announced the acquisition of Taima Corporation, a privately-held, Ottawa, Ontario-based company that operates world-class, integrated, technical help desk support services for Internet Service Providers (ISPs) and other Internet-based clients. Taima and its approximately 800 employees will become part of Convergys Corporation. The acquisition closed on September 1, 2000 (today).

Taima adds to Convergys' technical support capabilities in the high-growth ISP sector. It utilizes the dynamics of technical help desk support and contact center management to structure and engineer effective single point of contact services that meet the specific needs of its Internet-based clients. Taima's client list includes Road Runner, PSINet (Nasdaq:PSIX), Rogers@Home (NYSE:RG), Net Zero (Nasdaq:NZRO), Nortel Networks (NYSE:NT), AltaVista (Nasdaq:CMGI), Bell Canada (TSE:BC_pa.TO), Comcast Corporation (NYSE:CCZ), and 1st Up (Nasdaq:CMGI).

Convergys will utilize Taima's advanced capabilities in agent-handled telephone support, e-mail support, auto-response e-mail, agent-assisted self-service, automated self-serve (IVR or on-line), and live chat, to expand its resources for technical help desk support.

"The burgeoning list of ISPs and other Internet-based companies striving to grow and distinguish themselves in the marketplace through exceptional customer relationship management (CRM) sees the major benefit of outsourcing their mission-critical technical support needs to an experienced company like Convergys," said Ron Schultz, president of Convergys Customer Management. "The addition of Taima's expertise and capabilities in technical help services will enable us to expand outsourced, end-to-end CRM offerings to our entire client base. It also gives us an opportunity to showcase our knowledge and experience in billing and information management to a new group of clients."

The acquisition of Taima Corporation further strengthens Convergys' leadership role in CRM -- a field Convergys has been shaping since 1988 -- by providing its clients with integrated, flexible, and highly scalable billing and customer care solutions. These service offerings allow Convergys' clients to enter markets quickly, expand aggressively while minimizing risk, differentiate their products and services, and maximize the value of each customer interaction.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500, is the global leader in providing outsourced, integrated, billing and customer care services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage.

Convergys software produces more than one million bills each day, and Convergys contact centers handle more than one million customer interactions each day.

Convergys(SM) provides billing, customer care, and employee care services to the top companies in a wide range of industries, including telecommunications, Internet, cable and broadband services, technology, and financial services.

Headquartered in Cincinnati, Ohio, Convergys employs over 42,500 people in its 41 customer contact centers and in its data centers and other offices in the United States, Canada, Israel, and Europe. Convergys is on the Internet at www.convergys.com

Convergys is pronounced: kun VER jis. Convergys and the Convergys logo are service marks of Convergys Corporation.