Convergys' Infinys BSS Software is in Full Production at Orbitel.CINCINNATI & MEDELLIN, Columbia -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), and Orbitel ESP (1) (Enhanced Service Provider) An organization that adds value to basic telephone service by offering such features as call-forwarding, call-detailing and protocol conversion. S.A. (an UNE Company) announced that Orbitel has gone live with Convergys' Infinys [tm] Business Support System software. Orbitel provides domestic and international long distance voice services, bandwidth via WiMAX, VoIP, and data services in South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. , the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , and Spain. Convergys Consulting and Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. led implementation of the Infinys Rating and Billing and Mediation software Software that gathers and consolidates users' transmission usage from the network. It converts that data into a billing format for accounting and creates usage and marketing reports. modules that are now servicing more than 1.3 million of Orbitel's direct and indirect customers. "With Infinys, we are realizing new growth opportunities, enhancing our customer service, and reducing our operational support system costs while quickly bringing new products and services to market," said Sergio Restrepo, UNE/Orbitel Vice President of Technology. "Orbitel is leading the way with the use of advanced technology solutions like Infinys to deliver products and services faster to market and improve its customers' experience," said Eldar Kociak, Convergys General Manager, South America. With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients' complex BSS See 802.11. BSS - Block Started by Symbol and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. business problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day. About Orbitel Orbitel is a company specialized in providing voice, data, and Internet services. It is also one of the most important allies of the most important carriers around the world. Orbitel has positioned itself as the leading company in customer satisfaction and service as well as the company with the highest market share including services for companies and incoming and outgoing international long distance calls. Its international expansion began in 2002 when it established offices in the United States and Spain. In these countries Orbitel offers products and services aimed at the Hispanic community, such as prepaid telephone cards and services for companies and carriers. Now, Orbitel is ready to be the first Colombian company to offer services technically considered 100 percent WiMAX. About Convergys Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking, Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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