Convergys, Tribold announce product enhancements.Convergys Corporation and Tribold have announced the enhancement of Convergys' Infinys Business Support System with additional product management capabilities. Through the integration of Tribold's Product Portfolio Manager application software, Convergys will enable Communication Service Providers to centralize vital product data into a single enterprise catalog. By integrating Tribold's suite of Product Management application software to the Infinys BSS See 802.11. BSS - Block Started by Symbol product, so the reasoning goes, CSPs should be able to create, manage and control their products end-to-end, from business case development to product retirement, within a single view across all disparate BSS and OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. systems. "Convergys is driving the need for operators to provide better product and service alignment. Yet, current back-office architectures are a challenge to this alignment," said Francois Lancon, Convergys SVP SVP S'il Vous Plaît (French: Please) SVP Senior Vice President SVP Schweizerische Volkspartei (Swiss People~s Party) SVP Society of Vertebrate Paleontology SVP Social Venture Partners SVP St Vincent de Paul of Product Management and Marketing. Last summer, Convergys announced that it had signed a five-year professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. outsourcing contract with VIBO Telecom, a Taiwanese 3G mobile operator, to manage VIBO's back-office operations. Convergys will continue to manage all aspects of VIBO's customer care and billing systems, extending a contract first signed in 2005 under which Convergys implemented and integrated its Infinys rating and billing and mediation software Software that gathers and consolidates users' transmission usage from the network. It converts that data into a billing format for accounting and creates usage and marketing reports. with VIBO's third-party CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , activation, provisioning and partner management platforms. www.convergys.com By David Sims, TMCnet Contributing Editor |
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