Convera Selected by Top Swiss Insurance Provider to Help Speed Claims Process.Business Editors/Hi-Tech Writers VIENNA, Va.--(BUSINESS WIRE)--Sept. 4, 2002 Swiss Mobiliar's Multilingual Customer Service Staff Use RetrievalWare to Search Database of Customer Profiles, Government Regulations and Court Judgments Convera (Nasdaq:CNVR CNVR Conveyor ) today announced that Swiss Mobiliar, one of Switzerland's leading insurance providers, has installed Convera's RetrievalWare(R) search technology on its corporate portal An internal Web site (intranet) that provides proprietary, enterprise-wide information to company employees as well as access to selected public Web sites and vertical-market Web sites (suppliers, vendors, etc.). to assist customer service personnel in more effectively processing and resolving insurance claims for its 1.2 million customers. More than 4,000 multilingual staff across 100 disparate offices in Switzerland are using RetrievalWare to access a range of internal and external sources. This enables Mobiliar's 25 in-house lawyers to concentrate only on the most complicated cases because they are no longer being requested by customer service staff to advise on everyday claims. RetrievalWare has been installed on Swiss Mobiliar's RedNet portal, providing customer service personnel with fast, accurate access to customer profiles, more than 8,700 insurance-related government regulations and more than 1,600 court judgments on previous compensation claims. The system also allows staff to search, find and order online books, press articles and journals from the company's central library, and delivers daily updates covering financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and insurance news from Berne's leading newspaper Der Bund Der Bund is a regional newspaper in the canton of Berne, Switzerland. The German language daily newspaper has a distribution of 60,399 (2004/05). Editor-in-chief is Hanspeter Spörri and publisher is Hans Lauri. . Searches can be performed in Swiss German Swiss German adj → suisse-allemand(e) Swiss German Swiss adj → deutsch-schweizerisch Swiss German adj → , French, English and Italian. In the past, searching for previous claims based on a key phrase such as "whiplash whiplash n. a common neck and/or back injury suffered in automobile accidents (particularly from being hit from the rear) in which the head and/or upper back is snapped back and forth suddenly and violently by the impact. " would require four searches - one in each language. RetrievalWare's multi-lingual capability increases the accuracy and speed of searches as it is able to search across multiple languages in a single search. Therefore, staff can search claims for "whiplash" in English and have matching results returned, whether the phrase is in English or one of the other languages. "Our competitive edge lies with the fact that we stay close to our customers," said Hans Romann, head of library and information services See Information Systems. , Swiss Mobiliar. "Ensuring the most up-to-date information is available for all staff to handle requests in a speedy and timely manner is a challenge. It was evident within a short period of time that Convera had not only met our requirements, but exceeded them. The calibre of Convera's services personnel was also instrumental in delivering a complete solution to our needs." About Convera's RetrievalWare RetrievalWare is a high-performance multimedia, cross- and multi-lingual search system that allows broad flexibility and scalability for implementation across corporate intranets and extranets. RetrievalWare enables users to index and search a wide range of distributed information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. , including text, video, image and audio files, HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. , XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. , over 200 proprietary document formats (such as word processors and publishing systems), relational database relational database Database in which all data are represented in tabular form. The description of a particular entity is provided by the set of its attribute values, stored as one row or record of the table, called a tuple. tables, document management systems, and groupware Software that supports multiple users working on related tasks in local and remote networks. Also called "collaborative software," groupware is an evolving concept that is more than just multiuser software which allows access to the same data. repositories. Advanced search capabilities include concept and keyword searching, pattern searching, and query-by-example. RetrievalWare excels in distributed client/server environments with thousands of users, documents, images, and/or multiple media assets. About Convera Convera is a leading provider of mission-critical enterprise search, retrieval and categorization solutions. Convera's RetrievalWare(R) solutions maximize return on investment in vast stores of unstructured information by providing highly scalable, fast, accurate and secure search across more than 200 forms of text, video, image and audio information, in more than 45 languages. More than 750 customers in over 29 countries rely on Convera's search solutions to power a broad range of mission-critical applications including enterprise portals, knowledge management, intelligence gathering, profiling, corporate policy compliance, regulatory compliance, customer service and more. For more information, contact Convera at 800-788-7758, via e-mail at info@convera.com or on the Web at www.convera.com This release, including any statements from Convera personnel, contains statements about Convera's future expectations, performance, plans, and prospects, as well as assumptions about future events. The reader is cautioned not to put undue reliance on these forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. , as these statements are subject to numerous factors and uncertainties, including without limitation, business and economic conditions and trends; continued success in technological advances; possible disruption in commercial activities caused by terrorist activity and armed conflict, such as changes in logistics and security arrangements; reduced customer demand relative to expectations; competitive factors; and other risk factors listed from time to time in the company's SEC reports. Actual results may differ materially from our expectations as the result of these and other important factors relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc Convera's business and product development efforts, which are further described in Convera's filings with the Securities and Exchange Commission. These filings can be obtained from the SEC's website located at www.sec.gov. Any forward-looking statements are based on information available to Convera on the date of this release, and Convera assumes no obligation to update such statements. The Convera design logo and the following are worldwide trademarks of Convera: Convera(TM), RetrievalWare(R), and Screening Room(R). The names of actual companies and products mentioned herein may be the trademarks of their respective owners. |
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