Expanding responsibilities for help desk personnel require new tools to help them cope with the increasing demand for their services. Control-F1 is a Web-based help desk solution that is "even better than being there," according to according to
1. As stated or indicated by; on the authority of: according to historians.
2. In keeping with: according to instructions.
3. company co-founders and brothers Vinay and Veer Gidwaney Veer Gidwaney (born 1979) is a Canadian entrepreneur. He is the co-founder and former Chief Executive Officer of Control-F1 Corporation, which was acquired by Computer Associates in 2006. He currently works for CA as vice president of sales strategy and execution. . An innovative and well-rounded solution, Control-Fl is built on features such as secure Web-based communication, diagnostics, system management and desktop sharing See remote control software. tools. These tools are fundamental to making Control-F1 a comprehensive and innovative compilation of utilities and helps define a new help desk standard.
Administrative features, such as keyword routing (equipped with a time-saving testing tool) and wireless queue access, make it a quality solution by allowing query routing to the correct technician and permitting administrators to view queues via a handheld device. Technicians can also automate To turn a set of manual steps into an operation that goes by itself. See automation. complex, labor-intensive and company-specific tasks with custom macros.
Using the Internet as its medium, Control-F1 provides simple yet effective browser-based GUIs, allowing technicians to use diagnostic and system management tools to remotely identify and harvest system and software logistics while end users continue operating their PCs. Call routing and statistic statistic,
n a value or number that describes a series of quantitative observations or measures; a value calculated from a sample.
a numerical value calculated from a number of observations in order to summarize them. tracking features also aid in streamlining a customer's interaction time. There's no client software to install or the need for firewall penetration; users require only a functional PC, compatible browser browser
Software that allows a computer user to find and view information on the Internet. The first text-based browser for the World Wide Web became available in 1991; Web use expanded rapidly after the release in 1993 of a browser called Mosaic, which used (versions of Netscape and I.E.) and an account (unless the client-hosted model is purchased) to enter a queue and hail a qualified technician. Communications can be conducted via text chat, e-mail or the telephone.
Additionally, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. integration is an option as Control-F1 is compatible with GoldMine, Remedy AR System, Interact Commerce SalesLogix and many other similar solutions. Control-F1 has also recently released several new product suites: eService, eSales and eTraining.