Control-F1 eSupport Solution Selected by Deloitte & Touche.Business Editors CALGARY, Alberta--(BUSINESS WIRE)--Dec. 12, 2000 Control-F1 Agreement will provide fast, effective, web-based technical support to Deloitte & Touche clients Control-F1, the eSupport software company, today announced that Deloitte & Touche has selected Control-F1's eSupport solution to support Deloitte & Touche clients across Canada Across Canada was an afternoon program that formerly aired on The Weather Network. The segment ran from early 1999 until mid 2002. The show ran from 3:00PM ET until 7:00 PM ET. . The solution will be used to support small, medium and enterprise clients who are using applications ranging from Great Plains, Siebel, Pivotal, and JD Edwards See J.D. Edwards. . "This solution will allow us to enhance our support to our clients by providing them with the right support technician, wherever that technician is in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. at that time," said Stewart Zimmel, Senior Manager, Deloitte & Touche. "In this industry, travel time is an issue. This solution reduces the travel time required of our technicians, and provides them with the tools to solve the problem quickly and effectively. That value proposition is worth a great deal to our nation-wide clients." Control-F1 is an extensive eSupport software solution using Internet based communication, diagnostic, system management and collaborative tools to enable support technicians to provide assisted technical support through a web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . Deloitte & Touche operates nine eXpress Solutions Centres in Canada where consultants assist clients implement enterprise application software such as human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , manufacturing and finance applications quickly, efficiently and economically. Providing a dedicated, networked project environment where client personnel work with consultants, these centres accelerate implementation, maximize knowledge transfer, increase ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). and reduce risk. "eSupport from Control-F1 provides firms such as Deloitte & Touche with significant features," said Veer Gidwaney Veer Gidwaney (born 1979) is a Canadian entrepreneur. He is the co-founder and former Chief Executive Officer of Control-F1 Corporation, which was acquired by Computer Associates in 2006. He currently works for CA as vice president of sales strategy and execution. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Control-F1. "First, it is Internet based, so it is accessible to both technicians and customers, wherever they're located. Second, using Control-F1's background diagnostic tools, the customer can continue to be productive while the technician diagnoses the problem. Third, with the remote control capability, the technician can take control of the customer's computer and fix the problem. Deloitte & Touche will be rolling the eSupport solution out to their customer base across Canada over the next two months. "By filtering client support requests according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the level of expertise needed to fix the problem, and then choosing the appropriate technician wherever they are in the office or in the field, the customer gets the best solution, in the briefest time," says Zimmell. "That takes same-day service to 3-minute service. That's differentiating value," he says. About Control-F1 Control-F1 (www.control-F1.com) is an eSupport software company which designs, markets and hosts technical support delivery solutions for mission critical software vendors, technology value-added resellers, outsourced support providers and corporate help desks. Control-F1 empowers companies with the ability to provide 'live, assisted, web-based' technical support anytime, anywhere. With this technology, companies can deliver a superior service experience while decreasing the cost of support. Clients can use Control-F1's flagship CF1Live web site to brand, host and rent an assisted eSupport Portal. About Deloitte & Touche www.deloitte.ca Deloitte & Touche is one of Canada's leading assurance and advisory, tax, and management consulting firms List of Management Consulting Firms 1. McKinsey & Company 2. Marakon Associates 3. Boston Consulting Group (BCG) 4. A.T. Kearney 5. Booz Allen Hamilton (BAH) 6. Monitor Group 7. Bain & Company 8. Roland Berger , with over 5,500 people in more than 50 cities across the country. Our firm's multifunctional professionals regularly bring their expertise to developing effective business solutions to clients in all sectors of the Canadian economy. In Quebec, the firm operates as Samson Beliar/Deloitte & Touche. Deloitte & Touche is part of Deloitte Touche Tohmatsu Deloitte & Touche (also referred to as Deloitte Touche Tohmatsu, and branded as Deloitte.) is the second largest professional services firm in the world, and one of the Big Four auditors, along with PricewaterhouseCoopers, Ernst & Young and KPMG. , a global leader in professional services with more than 90,000 people in over 135 countries. |
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