Control-F1 Signs OEM Licensing Agreement with UniPress.Business Editors CALGARY, Alberta--(BUSINESS WIRE)--Feb. 5, 2001 New Live Support Module, Powered by Control-F1, Integrated with UniPress FootPrints Helpdesk Software Creates End-To-End Support Solution Today, Control-F1, the eSupport software company, announced an OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and Licensing Agreement with UniPress Software, Inc., a developer and provider of award-winning web-based software for the high-growth helpdesk and issue tracking industry. Control-F1's eSupport solution has been integrated into UniPress' flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. FootPrints(R), which is widely used by departments within large enterprise organizations as well as small- and medium-sized businesses, to enable helpdesk, issue tracking and project management activities. With the new FootPrints Live Support module, powered by Control-F1, customers seeking technical assistance can submit a problem ticket from within the FootPrints web interface. Support Engineers can then immediately respond to the request and initiate the eSupport session, featuring live chat, remote control and a suite of powerful diagnostic and system management tools. Once complete, a detailed log of the live support session is automatically created within the FootPrints incident record, and therefore available to the support team throughout the incident's lifecycle. eSupport from Control-F1 will enable technicians to diagnose diagnose /di·ag·nose/ (di´ag-nos) to identify or recognize a disease. di·ag·nose v. 1. To distinguish or identify a disease by diagnosis. 2. and repair remote PCs, increasing their ability to service customers more quickly and more efficiently via the web. Clients will also benefit from decreased support costs and increased end-user satisfaction. "This OEM agreement with UniPress is critical to our strategy," said Veer Gidwaney Veer Gidwaney (born 1979) is a Canadian entrepreneur. He is the co-founder and former Chief Executive Officer of Control-F1 Corporation, which was acquired by Computer Associates in 2006. He currently works for CA as vice president of sales strategy and execution. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Control-F1. "In order to be competitive in the marketplace, companies like UniPress seek to continually providing technologies to their customers that enable them to deliver superior customer service. eSupport from Control-F1 does just that." Control-F1 gives companies the power to provide their customers access to technical support by clicking on a web link. An extensive set of secure Internet-based communication, diagnostic, system management and desktop sharing See remote control software. tools enable technicians to provide assisted technical support through a web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . UniPress Software, Inc. is a developer and distributor of PC and UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). connectivity solutions and award-winning, web-based issue tracking software. "We believe that Control-F1 is the best eSupport solution on the market," said Mark Krieger, UniPress President and Co-Founder. "Today, eSupport is a competitive advantage. Tomorrow, it is going to be a competitive necessity. That is why it is critical for us to offer eSupport as an OEM add-on to our FootPrints solution." The FootPrints Live Support Module, powered by Control-F1, will be available in the first quarter of 2001 as part of an upcoming software release from UniPress. About Control-F1 Control-F1 (www.control-f1.com) is an award winning eSupport software company which designs, markets and hosts technical support delivery solutions for mission critical software vendors, technology value-added resellers A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. , outsourced support providers and corporate helpdesks. Control-F1 empowers companies, regardless of size, with the ability to provide 'live, assisted, web-based' technical support anytime, anywhere. With this technology, companies can deliver a superior service experience while decreasing the cost of support. Customers can use Control-F1's flagship CF1Live web site to brand, host and rent an eSupport Portal. Control-F1 is a Best-in-Class winner of the 2000 Users Choice Awards. About UniPress Software, Inc. Headquartered in Edison, New Jersey Edison Township (usually known as Edison) is a township in Middlesex County, New Jersey, United States. As of the United States 2000 Census, the township had a total population of 97,687, making it at the time the fifth largest municipality in New Jersey. As of the U.S. since 1983, UniPress Software, Inc. is a developer of web-based issue tracking software used by departments within large enterprise organizations, as well as small- and medium-sized businesses to support various helpdesk, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , development, consulting and other project management activities. The company's flagship product, FootPrints(R), recently received a Customer Relationship Management (CRM) Excellence 2000 Award from the Technology Marketing Corporation (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center ) and was also awarded Call Center CRM Solutions' Editors Choice 2000. Current customers include Fortune 1000 companies, educational organizations and government agencies. In addition to its Internet software business, UniPress is a global distributor of PC and UNIX connectivity tools, and has served more than 20,000 customers since its inception. For more information, contact UniPress at 732-287-2100, or access the company's web site, http://www.unipress.com. |
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