Control-F1 Provides OEM eSupport Solution to GWI Software; GWI uses Control-F1 to provide add-on eSupport module for c.Support Version 8.Business/Technology Editors Lotusphere Control-F1 Booth #A5 GWI GWI Great Works Internet GWI Guyana Water Inc GWI General Wage Increase GWI Grinding Wheel Institute GWI Games Workshop Interactive GWI Greenhouse Warming Index GWI Greenwood International, Inc. Software Booth #A50-52 ORLANDO, Fla.--(BUSINESS WIRE)--Jan. 15, 2001 Today, Control-F1 announced that they have finalised an Original Equipment Manufacturer (OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and ) deal with GWI Software, the leading provider of Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. and Domino-based IT help desk and customer support solutions. GWI Live Support, the eSupport add-on module powered by Control-F1, will be used by GWI customers to diagnose and repair remote PCs, thereby increasing their ability to service customers more quickly and more efficiently via the web. GWI Software, with over 1,200 customers worldwide, is a leader in developing, deploying, and supporting help desk and customer service applications for the Lotus Notes platform. GWI's customers include Herman Miller Herman Miller may refer to:
"To continue to be successful in this global market, you have to be on the look-out for emerging technologies which extend your core capabilities," said Daren Nelson, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of GWI Software. "We found such a solution in Control-F1. eSupport is the future of support delivery. Control-F1 has a great product and a clear vision for the future of technical support. The eSupport add-on module is a natural extension for c.Support." Control-F1 is an extensive eSupport software solution using Internet based communication, diagnostic, system management and collaborative tools to enable support technicians to provide assisted technical support through a web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . "We believe in picking winners when we set out to negotiate a partnership," said Veer Gidwaney Veer Gidwaney (born 1979) is a Canadian entrepreneur. He is the co-founder and former Chief Executive Officer of Control-F1 Corporation, which was acquired by Computer Associates in 2006. He currently works for CA as vice president of sales strategy and execution. , CEO of Control-F1. "GWI was keen on a strategic alliance for a variety of reasons. First, we have a product that clearly compliments their c.Support helpdesk incident tracking solution. Second, we have an aggressive research and development program that enables Control-F1 to be an innovator and a leader in the eSupport space. Third, we're familiar with the Lotus Notes platform, as we use Lotus SameTime as the backend collaboration engine for Control-F1." GWI Live Support will be available from GWI early in the first quarter of 2001. About Control-F1 Control-F1 (www.control-f1.com) is an award-winning eSupport software company which designs, markets and hosts technical support delivery solutions for mission critical software vendors, technology value-added resellers, outsourced support providers and corporate helpdesks. Control-F1 empowers companies, regardless of size, with the ability to provide 'live, assisted, web-based' technical support anytime, anywhere. With this technology, companies can deliver a superior service experience while decreasing the cost of support. Clients can use Control-F1's flagship CF1Live web site to brand, host and rent an eSupport Portal. Control-F1 is a Best-in-Class winner of the 2000 Users Choice Awards. About GWI Software GWI Software, founded in 1992, is the pioneer and leading provider of IT help desk and customer service solutions. With a customer base of more than 1,500 sites worldwide, GWI's solutions allow users to streamline help desk and customer support operations by integrating all customer, contact, incident, asset, and service information. The Company currently markets its products worldwide from its offices in Vancouver, Washington
Vancouver, Washington is a city on the north bank of the Columbia River, in the state of Washington, USA. It is the county seat of Clark County. . GWI Software and c.Support, are trademarks of Groupware Incorporated. Lotusphere and Lotus Notes are registered trademarks and Domino is a trademark of Lotus Development Corp. All other product or service names mentioned herein are trademarks of their respective owners. |
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