Contour Adds Four New Customer Service, Training Features.Business Editors & Technology Writers CAMPBELL, Calif.--(BUSINESS WIRE)--Sept. 12, 2000 Company uses latest Internet tools to better serve customers Contour Software, Inc., one of the mortgage industry's foremost providers of origination Origination The process through which a mortgage lender creates a mortgage secured by some amount of the mortgagor's real property. Notes: Also known as loan origination, everyone must go through the origination process when securing a mortgage for a piece of real technology, has added four new enhancements that dramatically enhance customer service and over all system performance of Contour's loan origination The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. software, The Loan Handler A software routine that performs a particular task. It often refers to a routine that "handles" an exception of some kind, such as an error, but it can refer to mainstream processes as well. The term is typically used in operating systems and other system software. . The first enhancement is the ability to use an Internet connection to perform extensive diagnostics. This feature allows Contour's support staff to remotely view and if necessary, take over the customer's keyboard to help configure See configuration. (software) configure - A program by Richard Stallman to discover properties of the current platform and to set up make to compile and install gcc. Cygnus configure was a similar system developed by K. systems and solve problems. "The only thing better than helping our customers solve problems is to just solve the problem for them without requiring their assistance," said Scott Cooley, president of Contour Software. Contour technical support representatives can take over a client's computer (with the user's permission) in order to reinstall To go through the installation process once again, because files have become corrupted. See reload. software, check system configuration, find missing files, solve printer setup See BIOS setup and install program. issues, solve software conflicts and perform other functions. Another use of this technology is to provide training on any of Contour's products. Users can view how trainers use an application or trainers can watch the users enter data to provide immediate guidance. The second enhancement is the addition of a "knowledgebase" to allow customers and Contour support technicians to build and query an extensive database of problems and solutions. "In recent years, the Years, The the seven decades of Eleanor Pargiter’s life. [Br. Lit.: Benét, 1109] See : Time best software vendors have built extensive knowledgebases," Cooley said. "Allowing direct access to this knowledgebase provides users with the ability to quickly and efficiently solve problems. This same system, which Contour now has, also allows independent consultants, system analysts, trainers and other specialists that support our users to use the same system our internal Contour staff uses." The third enhancement is the launching of a "List-Serve" that allows users to ask questions and obtain answers from the best expert in each category via the Internet. All participants in the List-Serves can peruse pe·ruse tr.v. pe·rused, pe·rus·ing, pe·rus·es To read or examine, typically with great care. [Middle English perusen, to use up : Latin per-, per- and view past Q&As. This new service is ideal for customers seeking tips and new solutions to their everyday business problems. Users can be automatically notified of each new posting by email. Currently, there are five groups to choose from categorized cat·e·go·rize tr.v. cat·e·go·rized, cat·e·go·riz·ing, cat·e·go·riz·es To put into a category or categories; classify. cat by product: Loan Officer Plus, The Loan Tracker, The Loan Closer and two groups for The Loan Handler (one for compliance, the other for software tips and tricks). Contour expects to add List-Serves as they are needed. The fourth enhancement is featured in The Loan Handler 5.0 and enables Contour to provide auto-updating when an Internet connection is present. "Our products will now automatically and periodically check our Web servers for any newly released updates," Cooley said. "When users start our applications, they will check our Web server for any updates and be given the opportunity to download To receive a file transmitted over a network. In any communications session, "download" means receive, and "upload" means send. The download/upload often implies a big/little scenario, in which data is being downloaded from the "big" server into the "little" user's computer. the software patches and automatically install them. This method of installing updates greatly simplifies the entire updating process and saves our customers hours over conventional CD-installed updates." These enhancements will give Contour clients several channels through which to communicate, become educated, find new solutions, receive updates and resolve technical issues via the Internet. In addition to improving customer service, these enhancements, Cooley said, will help Contour further establish itself as offering the most advanced customer support. "With our applications such as The Loan Handler 5.0, we have provided our customers with the technology they need to be competitive now," Cooley said. "Now, we're offering the best technical support solutions to compliment the best in loan origination software." Access to all these solutions is available by clicking on the "Support" button on the www.contoursoft.com Web site. About Contour Software, Inc. Founded in 1982, Contour Software offers practical solutions for the mortgage loan finance industry. The company's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , The Mortgage Banking Series, is a complete line of software products for every facet facet /fac·et/ (fas´it) a small plane surface on a hard body, as on a bone. fac·et n. 1. A small smooth area on a bone or other firm structure. 2. of mortgage lending, from qualification to servicing. With a customer base of 40,000 active seat licenses, Contour Software is a technology leader with the most complete line of software products and the most electronic commerce connections in the industry. As the developer of the new clickless e-commerce loan origination environment, Contour has further established itself as a forward-thinking company as well as one that listens to its customer base, which includes mortgage bankers Mortgage Banker A company, individual or institution that originates, sells and services mortgage loans. Notes: Don't confuse a mortgage banker with a mortgage broker. , mortgage originators, credit unions, commercial banks and savings institutions. Contour has 130 employees and 45 additional sales representatives located across the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . For more information, contact Scott Cooley, president, Contour Software Inc., 700 West Hamilton, Campbell, CA 95008-0403, call 800-CONTOUR (800-266-8687) or visit www.contoursoft.com, www.mtgloan.com, www.lenderdirectory.com or www.processloan.com. User contacts and case studies are available upon request. |
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