Continental General Tire, Inc. Announces Customer Satisfaction Program.Business/Automotive Editors CHARLOTTE, N.C.--(BUSINESS WIRE)--Sept. 19, 2000 Continental General Tire The General Tire and Rubber Company is an American manufacturer of tires for motor vehicles. General Tire was founded in 1915 in Akron, Ohio by William F. O'Neil. In 1943 General Tire branched out from its core business by purchasing the Yankee Network and the radio stations , Inc. is today announcing a customer satisfaction program affecting approximately 140,000 16" original equipment ContiTrac AS (P245/75R16) tires, mounted on about 38,000 Lincoln Navigators The Lincoln Navigator is a full-size luxury SUV produced by Ford Motor Company for its luxury division Lincoln. Introduced in 1998, the Navigator was one of the first full-size luxury SUVs. , model years 1998 and 1999. There are also approximately 20,000 tires in the replacement market, which will also be eligible for this program. The tires will be replaced without cost to Lincoln Navigator customers. This customer satisfaction program does not apply to any Continental 17" ContiTrac AS (P255/75R17) tires on the Lincoln Navigator. Continental General Tire is the exclusive tire supplier to the Lincoln Navigator. This program was developed in full cooperation with Lincoln and we are working in close coordination to implement the program. Continental General Tire and Lincoln representatives met today with the National Highway Traffic Safety Administration The National Highway Traffic Safety Administration (NHTSA, often pronounced "nit-suh") is an agency of the Executive Branch of the U.S. Government, part of the Department of Transportation. to present them with our data and review the action we are taking. Both Continental General Tire and Lincoln want to emphasize that this action is not a safety-related recall. In fact, Lincoln Navigators exclusively equipped with Continental tires
A Continental tire is an upright, external, mounted spare tire behind an automobile's trunk compartment. This term also describes a completely fake design that is stamped into the trunk lid. have an excellent safety record. There have not been any serious accidents, injuries or deaths resulting from tires on Lincoln Navigators. There is no litigation An action brought in court to enforce a particular right. The act or process of bringing a lawsuit in and of itself; a judicial contest; any dispute. When a person begins a civil lawsuit, the person enters into a process called litigation. . We are initiating this customer satisfaction program because a small percentage of 16" ContiTrac tires on the Lincoln Navigator are more susceptible to heat stress that can cause a condition described as belt lift in the shoulder area of the tire. Under certain conditions, this belt lift could cause a section of the tread belt package to detach de·tach v. 1. To separate or unfasten; disconnect. 2. To remove from association or union with something. from the tire casing and minor vehicle body damage could result. There have not been any reports of catastrophic tire failures causing loss of vehicle control. More often than not, the condition is detected when vehicle owners noticed irregular tread wear, vibration or noise. The warranty adjustment data and property damage claims data clearly demonstrate that the condition exists only in 16" ContiTrac tires manufactured prior to March of 1998. At that time, before data indicated increased warranty claims and before the belt lift condition was manifest, Continental General Tire made modifications in the manufacturing process of the tire, changing the profile of the extruded tread. The changes were made to improve the uniformity of the tire and we have seen that it also increased the ability of this tire to handle heat stress that normally affects tire durability. Bernd Frangenberg, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Continental General Tire said: "We will not compromise the safety of our customers. We are taking this initiative, together with Lincoln, because of our dedication to customer satisfaction. We welcome the pending legislative initiatives to improve automotive safety, and we look forward to an open, cooperative relationship with NHTSA NHTSA National Highway Traffic Safety Administration (US government) to expedite any investigation into this matter." Though all Navigators built between January 1997 and March 1998 are subject to the program we will be replacing only: Continental ContiTrac AS P245/75R16 DOT No: AD70 449 017 through AD70 449 118 Continental General Tire will provide following tires as replacements: ContiTrac AS P245/75R16 Grabber AW P255/70R16 Ameri 660 AS P255/70R16 We encourage all owners of 1998 and 1999 Lincoln Navigators to visit their local Lincoln dealer for tire inspection and, if necessary, free tire replacement, including mounting and balancing. We are shipping and overnighting tires to Lincoln dealers, and we anticipate all replacements will be completed within eight weeks. We also encourage Navigator owners to see Continental General Tire dealers. We can be reached by toll-free number - 1-800 TIRE-FIX (847-3349) or by email at tirefix@gentire.com. Customers can also contact Lincoln at 1-800-521-4140 for information on the service action and tire safety or go to www.contigentire.com or www.lincolnvehicles.com. Based in Charlotte, N.C., Continental General Tire, Inc. (www.contigentire.com) is a group company of Germany-based Continental AG, a leading systems supplier to the automotive industry The automotive industry is the industry involved in the design, development, manufacture, marketing, and sale of motor vehicles. In 2006, more than 69 million motor vehicles, including cars and commercial vehicles were produced worldwide. . With annual sales of approximately US$1.6 billion, Continental General Tire has 9,300 employees and operates plants in Bryan, Ohio Bryan is a city in Williams County, Ohio, United States. The population was 8,333 at the 2000 census. It is the county seat of Williams CountyGR6. Geography Bryan is located at (41.472692, -84. ; Charlotte; Mayfield, Ky.; Mt. Vernon, Ill.; Barnesville, Ga. and Guadalajara and San Luis Potosi San Lu·is Po·to·sí A city of central Mexico northeast of León. It was founded in the late 1500s and is a mining, transportation, and industrial center. Population: 659,000. Noun 1. , Mexico. It is a major supplier to the original equipment and replacement tire markets, selling Continental, General and private brands in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . |
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