Contactual and NetSuite Expand Strategic Collaboration into Japan.SAN CARLOS San Carlos (săn kär`lōs), residential city (1990 pop. 26,167), San Mateo co., W Calif.; inc. 1925. The chief manufactures are plastic products, hardware, and machine parts. , Calif. -- Please replace the release with the following corrected version due to the revisions to the boilerplates. The corrected release reads: CONTACTUAL AND NETSUITE EXPAND STRATEGIC COLLABORATION INTO JAPAN White Pajama Japan, a Tokyo-based joint venture of Contactual and Infocom, and NetSuite K.K., jointly announced the On-Demand Contact Center Suite, an integrated customer interaction management solution. The integrated product provides companies with a 360-degree view of the customer and facilitates management of client interactions. Key features of the integrated application include screen pop and click-to-dial functionalities, single sign-on An identification system that lets users log into multiple Web sites on the Internet with one username and password. Single sign-on systems are also used within an enterprise, enabling users to access all authorized resources in the local network using the same username and password. , and the ability to perform custom data dips. "Representing NetSuite in Japan, I am very much pleased at the announcement of our alliance with White Pajama Japan that represents Contactual in Japan," stated Takahiko Higashi, President NetSuite Co., Ltd. (Japan). The integrated solution of two SaaS products, such as NetSuite and Contactual, will enable small and medium businesses to implement their contact center economically, in a short time frame and flexibly. Leveraging this alliance NetSuite Japan will contribute to diffusion of on-demand CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution in Japan." "Now we can provide integrated solutions for companies who need CRM and contact center solutions," said Yoshihiro Suzuki, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of White Pajama Japan. "The customer can use our solutions very easily to empower the efficiency of their business." "We are excited about the strategic alliance between White Pajama Japan and NetSuite K.K. in the expanding Asian market," said Mansour Salame, Contactual CEO. "This partnership is a testament to the benefits of the integrated Contactual-NetSuite solution that has been initiated in the U.S. and now is available in Japan." The alliance will cover joint marketing activities, end-user support, and sales and technical support for each partner. NetSuite and Contactual announced their collaboration in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. in January of 2006 when Contactual unveiled an integrated OnDemand Contact Center for NetSuite as part of the SuiteFlex Application program. NetSuite recognized the value of the integrated application by presenting Contactual with the Best Integrated Solution award in November of 2006. About Contactual Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware and software costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award, TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center Labs' Customer Interaction Magazine 2005 Innovation Award, and a berth in the 2006 Red Herring Red Herring A preliminary registration statement that must be filed with the SEC describing a new issue of stock (IPO) and the prospects of the issuing company. Notes: 100 North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. list of the top 100 privately held technology firms. For more information visit: www.contactual.com. About White Pajama Japan Corp. White Pajama Japan was founded in July 2006 as a joint venture between Contactual, a San Carlos, CA-based provider of on-demand contact center solutions, and Infocom, a leading Japanese IT solutions provider. White Pajama Japan delivers an on-demand contact center application fully localized for the Japanese market and powered by Contactual's technology platform. The company provides a full service offering- including the on-demand contact center technology, hosting and support- to OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and reseller and technology partners in Japan. For more information, please visit www.whitepajama-japan.com. About Netsuite K.K. NetSuite K.K was founded in April 2006 as a Japanese corporation, majority owned by NetSuite Inc. of the U.S. NetSuite enables companies to manage key business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets in a single system, which includes accounting/Enterprise Resource Planning Resource planning may refer to:
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