Contactual and Direct Interactions Partnership Enables People with Disabilities to Work from Home.SEATTLE Seattle (sēăt`əl), city (1990 pop. 516,259), seat of King co., W Wash., built on seven hills, between Elliott Bay of Puget Sound and Lake Washington; inc. 1869. -- Direct Interactions Inc., a leading provider of home-sourced contact center solutions, has selected Contactual OnDemand Contact Center as their call center technology provider. "Our partnership with Contactual delivers cutting-edge contact center technology into the homes of our agents. This allows us to deliver more profitable solutions to our clients and create more employment opportunities for America's wounded veterans and people with disabilities." said Matt Storey, founder and President of Direct Interactions. Contactual pioneered the use of hosted contact center solutions that dramatically reduce the costs of call center operations by eliminating the need for infrastructure or agents to be physically located on-site on-site adj. Done or located at the site, as of a particular activity: on-site monitoring of a production run; an on-site film shoot. . The Contactual OnDemand Contact Center eliminates much of the upfront hardware, software, integration, training and administrative expenses and allows Direct Interactions to deliver world-class world-class adj. 1. Ranking among the foremost in the world; of an international standard of excellence; of the highest order: a world-class figure skater. 2. customer contact solutions to organizations of all sizes. "Home-sourcing of contact center services is a winning trend in the US market," said Mansour Salame, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Contactual. "Direct Interactions is a compelling example of how local businesses can offer competitive solutions by leveraging Contactual's on-demand contact center technology while taking advantage of the virtual call center model. We are honored hon·or n. 1. High respect, as that shown for special merit; esteem: the honor shown to a Nobel laureate. 2. a. Good name; reputation. b. to be part of the Direct Interactions' involvement with Hire America's Heroes and WSBLN." Contactual provides an alternative to the traditional approach of implementing on-premise contact center technology and hiring a team to implement and maintain it. Delivered in the Software as a Service (SaaS) model, the Contactual solution allows its customers to deploy a state-of-the-art contact center within days while avoiding large upfront capital investments or technology maintenance costs. About Direct Interactions Inc. Direct Interactions delivers customer interaction solutions that utilizing home-based agents working from home. The home-sourcing model is a cost effective alternative to offshore and conventional call centers. Direct Interactions utilizes innovative technology, and rewarding business practices to reduce the costs of operations and gain a competitive advantage for our clients. By providing the most worker-friendly environment possible, Direct Interactions is able to attract the highest caliber talent. Direct Interactions is a proud member of the WSBLN, and Hire America's Heroes, two organizations dedicated to increasing opportunities for Americans with disabilities Americans with disabilities comprise one of the largest minority groups in the United States. According to the Disability Status: 2000 - Census 2000 Brief [1], approximately 20% of Americans have one or more diagnosed psycho-physical disability. and America's wounded veterans. More information is available by contacting Direct Interactions at (866) 773 3622 or visiting www.directinteractions.com. About Contactual Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting out·fit n. 1. A set of tools or equipment for a specialized purpose: a welder's outfit. See Synonyms at equipment. 2. A set of clothing, often with accessories. 3. customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware, software, integration, training and administrative costs administrative costs, n.pl the overhead expenses incurred in the operation of a dental benefits program, excluding costs of dental services provided. ; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing The process of lining up events in the order you want them processed. Whether it refers to packets in an IP network that search for the most optimal path to their destination, or telephone callers sitting in a "hold queue" waiting to be answered, queuing means the same thing: deciding on and tracking system for maximum efficiency. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award as well as TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center Labs' Customer Interaction Magazine 2005 Innovation Award. For more information, visit www.contactual.com. |
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