Contactual and CallTower Join to Provide Hosted Communications, within Customers' Walls and to Customers.Hosted Unified Communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. Improve Internal Communications  This article's grammar usage needs improvement. Please edit this article in accordance with Wikipedia's . and
Customer Care
SAN CARLOS San Carlos (săn kär`lōs), residential city (1990 pop. 26,167), San Mateo co., W Calif.; inc. 1925. The chief manufactures are plastic products, hardware, and machine parts. , Calif. & SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden -- Contactual, the trusted leader in on-demand contact center software that empowers small businesses and enterprise departments to end customer frustration, and CallTower, a leading provider of managed enterprise-class unified communications solutions for growing businesses today announced they have joined in a partnership to cross sell technology. This partnership allows companies to obtain a fully integrated unified communications solution that spans the whole enterprise. Contactual pioneered the use of hosted contact center solutions that dramatically reduce the costs of call center operations by eliminating the need for infrastructure or agents to be physically located on-site. Using hosted contact center software has traditionally been popular with small to midsized companies, and now is being adopted by Fortune 500 companies. "The partnership with CallTower complements Contactual's vision for offering enterprise communications through a Software as a Service," said Mansour Salame, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and Chairman of Contactual. "We share a vision in making world class communications seamlessly accessible to anyone from a small company to the largest corporations in the world." "Contactual is leading the charge in getting larger companies to understand the power of hosted, multimedia customer interactions," said John Trimmer trimmer see resco nail trimmer, toenail scissors. , president and CEO for CallTower. "Companies that benefit from CallTower's on demand offering will naturally see the benefit in using Contactual's OnDemand Contact Center for their call center and customer interaction needs." CallTower delivers always-on enterprise-class applications, advanced products and service to every customer - the same class of service traditionally reserved for Fortune 100 corporations. CallTower empowers businesses through on demand unified communications. Integrated communications, applications, and devices, makes it easier to find people, launch calls and retrieve messages. CallTower's cloud-based communications service makes streamlining and improving communications not only possible, but affordable and manageable. About Contactual Since 2000, Contactual has provides a patented on-demand contact center for small businesses and enterprise departments looking to improve customer satisfaction while lowering costs. Contactual's inviting interface, advanced control and reporting, and low maintenance requirements allow companies and internal service organizations to focus on providing great service rather than managing the call center. Contactual is a 2007 Best Communication Solution CODiE Awards finalist and a winner of 2006 Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award as well as TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center Labs' Customer Interaction Magazine 2005 Innovation Award. For more information, visit www.contactual.com/pr. About CallTower, Inc. CallTower (www.calltower.com) transforms a company's voice and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. into a strategic business tool that provides a competitive advantage in today's market. CallTower's Unified Communications solutions provide growing companies with enterprise-class reliability, a single point of support, productivity-enhancing features and 24/7 service for a fixed monthly fee. CallTower's communications services are based on the Cisco([R]) CallManager, Cisco([R]) IP Contact Center and Microsoft([R]) Exchange Server and Microsoft([R]) Live Communications Server See network access server, modem server, terminal server and communications controller. (operating system) Communications Server - IBM's rebranding of ACF. through the proprietary CallTower vXML VoiceCube voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. platform. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion