Contactual and Angel.com Partner to Offer Scalable, Automated Customer Contact Center Solutions.SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif. -- Contactual OnDemand Contact Center and Angel.com Turn Customer Contact Centers into Profit Centers Contactual(TM)DBA, the leading provider of OnDemand Contact Center solutions, announced today a strategic partnership with Angel.com, a leading provider of OnDemand Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) solutions. Through the joint offerings of Contactual and Angel, customers will have access to a powerful and affordable hosted call center solution with patented intelligent speech recognition capabilities. "More than 2,000 customers turn to Angel's patented Voice Site technology to power automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. customer service applications," said Michael Michael, archangel Michael (mī`kəl) [Heb.,=who is like God?], archangel prominent in Christian, Jewish, and Muslim traditions. In the Bible and early Jewish literature, Michael is one of the angels of God's presence. Zirngibl, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Angel.com. "By partnering with the leader in OnDemand Contact Center technology, Angel can now offer its customers a fully-hosted call center solution that is reliable and affordable. And because system growth is not constrained con·strain tr.v. con·strained, con·strain·ing, con·strains 1. To compel by physical, moral, or circumstantial force; oblige: felt constrained to object. See Synonyms at force. 2. by hardware, software or personnel requirements, we are able to deliver a solution that scales instantaneously in·stan·ta·ne·ous adj. 1. Occurring or completed without perceptible delay: Relief was instantaneous. 2. ." Delivered as a hosted application, the Contactual OnDemand Contact Center is a reliable, scalable solution that is fully integrated across all customer contact channels, including phone, e-mail and the web. Coupled with Angel's leading OnDemand IVR solutions, customers are able to employ a hosted contact center solution with automated phone-based interaction technology. Both products also require minimal training and implementation time, maximizing efficiency and reliability. As both solutions are web-based, no upfront investment in hardware or software is required, enabling companies to deploy premium contact center technology with "pay-as-you-go" pricing. "The Contact Center has traditionally been viewed as an operational overhead, with the focus being on cost containment cost containment, n the features of a dental benefits program or of the administration of the program designed to reduce or eliminate certain charges to the plan. ," said Mansour Salame, Founder and CEO, Contactual. "As both Contactual and Angel offer ondemand solutions, there is no capital overhead. The combination of Contactual and Angel gives customers access to technology previously only available to the largest companies." Contactual also announced today the commencement of a new marketing and business development campaign, as well as new customers. For more information on these announcements, please visit www.contactual.com. About Angel.com Angel.com is the leading provider of on-demand IVR solutions, which enable organizations of all sizes to quickly deploy powerful telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. applications. More than 2,000 customers turn to Angel.com's patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate To turn a set of manual steps into an operation that goes by itself. See automation. most phone-based interactions. With a unique Internet-based solution that requires no investment in hardware, software, or human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , Angel.com balances the need for superior communications with affordable pay-as-you-go pricing. About Contactual Contactual was founded in 2000 as White PJ, Inc., with the goals of reducing costs and eliminating the risks companies face when deploying customer service automation solutions. The White PJ customer service automation center quickly established itself as an award-winning solution for small and medium call centers. In 2004, White PJ founder and CEO, Mansour Salame, embarked on a successful business strategy that reinforces the company's key product advantages of scalability and reliability, targeting vertical industries that deal in mission critical data and services. With hundreds of companies using Contactual products, the company has matured and emerged as the leader in On-demand Contact Center products. To match the new business strategy, a new company name was selected to communicate the core value of the product -- Contactual. For more information, visit www.contactual.com Contactual is a trademark of White PJ, Inc. Contactual is the "doing business as" name of White PJ, Inc. All other trademarks are the properties of their respective owners. |
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