Contactual OnDemand Contact Center Named Finalist for the 2007 Codie Awards.SAN CARLOS San Carlos (săn kär`lōs), residential city (1990 pop. 26,167), San Mateo co., W Calif.; inc. 1925. The chief manufactures are plastic products, hardware, and machine parts. , Calif. -- Contactual, a global leader in on-demand contact center solutions, today announced that the OnDemand Contact Center has been named a finalist for the prestigious 2007 Codie Award in the Best Communication Solution category. Since its inception in 1986, the Codie Awards program has carried forward the same vision - to showcase the software and information industry's finest products and services and to honor excellence for corporate achievement and philanthropic efforts. This year's finalists were chosen from more than 1,200 nominations representing more than 600 companies. "The 2007 Codie Finalists represent real winners, even at this stage of the contest," said Ken Wasch, SIIA (Software & Information Industry Association, Washington, DC, www.siia.net) A trade organization devoted to the health and welfare of the software and digital content industry by providing support in government relations, business development, education and intellectual property President. "We are honored to be selected," said Mansour Salame, Contactual Founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "Being named a Codie finalist is a strong recognition of how the Contactual OnDemand Contact Center solution ensures successful customer communication." The Contactual OnDemand Contact Center allows companies to deploy a contact center with no hardware or software investment. The only on-demand contact center application that ties together all customer communication channels (phone, email, chat, voice mail) and provides multiple performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1]. , the OnDemand Contact Center is a foundation of successful customer interactions. For a complete list of 2007 Codie Award finalists, visit: http://www.siia.net/codies/2007/finalists.asp. About SIIA The Software and Information Industry Association According to its mission statement, "the Software & Information Industry Association (SIIA) is the principal trade association for the software and digital content industry. (SIIA) is the principal trade association for the software and digital content industry. SIIA provides global services in government relations, business development, corporate education and intellectual property protection to more than 800 leading software and information companies. For further information, visit http://www.siia.net. About Contactual Contactual pioneered the use of on-demand contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center enables organizations to operate virtual contact centers with agents working from home and/or multiple sites and unifies customer communications from phone, VoIP, voicemail, email and Web channels. Contactual has earned the NetSuite 2006 Best Integrated Solution Award, Frost & Sullivan 2005 Global Excellence in Technology Award, TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center Labs' Customer Interaction Magazine 2005 Innovation Award, and a berth in the 2006 Red Herring Red Herring A preliminary registration statement that must be filed with the SEC describing a new issue of stock (IPO) and the prospects of the issuing company. Notes: 100 North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. list of the top 100 privately held technology firms. For more information, visit http://www.contactual.com. |
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