Contactual OnDemand Contact Center Licensed for Vitstage's Contact Center Platform Service 'keepa' in Japan; Contactual and Vitstage Work Together at Rapid Pace to Launch a Co-Branded Product in Japan.SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif. & TOKYO -- Contactual, Inc., a leading provider of on-demand contact center solutions, and Vitstage, a Japanese leader in information technology solutions for contact centers, today announced that Vitstage will be hosting, selling and managing a hosted contact center, licensed from Contactual. The co-branded "keepa" contact center application will be connected with the Vitstage inspirX solution, already known in the Japanese marketplace. "We are very pleased to announce this non-exclusive relationship -- Contactual's second International licensing agreement in the first half of 2005," said Mansour Salame, Founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Contactual. "Vitstage is clearly an IT trend-setter in Japan. Introducing our co-branded product into the Vitstage business product line has been remarkably smooth, and Vitstage has proven to be especially nimble nim·ble adj. nim·bler, nim·blest 1. Quick, light, or agile in movement or action; deft: nimble fingers. See Synonyms at dexterous. 2. and adept at learning the nuances of the hosted call center business in America." Today's announcement comes as Contactual and Vitstage wrap up market-entry strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. and intra-company engineering development in Japan and Silicon Valley. Both companies are optimistic op·ti·mist n. 1. One who usually expects a favorable outcome. 2. A believer in philosophical optimism. op about the growing worldwide demand for hosted contact centers. Contact center industry analysts expect the worldwide market for hosted contact center services to grow to several billion dollars by 2008. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Vitstage, the decision to license the Contactual OnDemand Contact Center was based on the platform's business fundamentals business fundamentals The general background within which an economy operates including earnings, sales, wage rates, taxes, and inflation. Improving business fundamentals are generally viewed as bullish for stocks, although stock prices at any given point . "Contactual has built a VoIP and SIP (1) (Session Initiation Protocol) An IP telephony signaling protocol developed by the IETF. Primarily used for voice over IP (VoIP) calls, SIP can also be used for video or any media type; for example, SIP has been used to set up multi-player Quake games. based hosted contact center from the ground up, using industry-standard hardware and leveraging open source technologies. These attributes are critical from a licensing standpoint," said Hayato Maruyama, President, Vitstage. "After reviewing the business fundamentals at Contactual, we realized that the potential for this product is strong in Japan and worldwide. And after working with Contactual on a business knowledge-share, we believe that the recent Contactual US market success could be emulated in Japan." Vitstage will reveal feature and functionality details of the contact center platform service "keepa" by Contactual along with distribution and availability information in July 2005. About the Contactual OnDemand Contact Center Over the past five years, Contactual has developed a feature-rich on-demand contact center application that leverages state-of-the-art technologies, like VoIP, SIP and Linux. Contactual has identified the key features that any call center needs, and delivered, without impacting Contactual's industry-leading standards for reliability, scalability and ease-of-use. Feature examples include, but are not limited to: --Multimedia Interaction Router/ACD --Multimedia switch --Real-time reporting and monitoring --Call recording and monitoring --Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) --Computer Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) --Chat --Co-browsing --Knowledge Base --Self Help --Web Administration About Vitstage Vitstage Co., Ltd. was founded in 2000 as the information technology solution provider for customer relationship management. The company is a member of Virtualex group that provides a mixed business model of consulting, outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. and information technology. Vitstage provides various software packages and system integration/system management services with the specialty of contact center operation and the state-of-the-art technology. About Contactual Contactual was founded in 2000 as White PJ, Inc., with the goals of reducing costs and eliminating the risks companies face when deploying customer service automation solutions by creating the best hosted contact center solutions. The White PJ customer service automation center quickly established itself as an award-winning solution for small and medium call centers. In 2004, White PJ executives grew the business through an expanded product distribution strategy that leverages the product's key advantages of scalability and reliability to sell through global licensees, wholesalers and telco partners, as well as direct sales. With hundreds of companies using the Contactual OnDemand Contact Center, the company has matured and emerged as the leader in on-demand contact centers for in-bound contact center deployments. To match the new business strategy, a new company name (Contactual) was selected in the fall of 2004. For more information, visit www.contactual.com Contactual is a trademark of Contactual, Inc. All other trademarks are the property of their respective owners. |
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