Contactual Appoints David Hanafee as Vice President of Sales, the Americas and Asia.SAN CARLOS San Carlos (săn kär`lōs), residential city (1990 pop. 26,167), San Mateo co., W Calif.; inc. 1925. The chief manufactures are plastic products, hardware, and machine parts. , Calif. -- Contactual, a global leader in on-demand contact center solutions, announced today the appointment of David Hanafee, a 20-year veteran of software sales, as Vice President of Sales for the Americas and Asia Pacific. Hanafee reports directly to Contactual's CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Mansour Salame. Salame noted: "We are pleased to have David Hanafee join our team as Contactual is solidifying so·lid·i·fy v. so·lid·i·fied, so·lid·i·fy·ing, so·lid·i·fies v.tr. 1. To make solid, compact, or hard. 2. To make strong or united. v.intr. its leadership role in the contact center space. David's expertise in technology sales, his energy, and a dynamic leadership style will help accelerate Contactual's sales in this growing market." At Contactual, Hanafee will spearhead all channel and direct sales initiatives across the Americas and APAC APAC Australian Partnership for Advanced Computing APAC Agricultural Policy Analysis Center APAC Asia and Pacific APAC Asian Pacific American Coalition APAC Adapted Physical Activity Council (American Alliance for Health) markets. "I am very excited to be joining Contactual," Hanafee said. "Contactual's solution helps companies across multiple industries build loyal and profitable customer relationships. I look forward to using my software industry experience to accelerate revenues, reinforce existing sales channels, and achieve the next level of growth." Prior to Contactual, Hanafee served as vice president of global sales at Ravenflow, a company that delivers precision requirements validation See validate. validation - The stage in the software life-cycle at the end of the development process where software is evaluated to ensure that it complies with the requirements. for software developers. Before joining Ravenflow, Hanafee served as vice president of sales and marketing at New Channel Inc., a leading provider of eCRM software, later acquired by Live Person, Inc. where he remained as vice president of sales. Hanafee also served as VP Sales at Primus Knowledge Solutions where he built a world class sales organization. He received his bachelor's degree from the University College Dublin, Ireland. About Contactual Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware, software, integration, training and administrative costs administrative costs, n.pl the overhead expenses incurred in the operation of a dental benefits program, excluding costs of dental services provided. ; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing The process of lining up events in the order you want them processed. Whether it refers to packets in an IP network that search for the most optimal path to their destination, or telephone callers sitting in a "hold queue" waiting to be answered, queuing means the same thing: deciding on and tracking system for maximum efficiency. Contactual is a 2007 Best Communication Solution CODiE Awards finalist and a winner of 2006 Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award as well as TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center Labs' Customer Interaction Magazine 2005 Innovation Award. For more information, visit www.contactual.com. |
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