Contact Solutions Sets New Standard in Automated Communications.Business Editors/High-Tech Writers HERNDON, Va.--(BUSINESS WIRE)--Sept. 24, 2003 Rarely does the formation of a new company truly change the way an industry does business, but Contact Solutions' entrance into the field of outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. customer contact automation may do just that. The company's combination of strategic business, technology, and service partners coupled with a uniquely open and flexible platform gives Contact Solutions' clients a quality of service, speed to market, and return on investment unheard of Not heard of; of which there are no tidings. Unknown to fame; obscure. - Glanvill. See also: Unheard Unheard until now. Contact Solutions will offer enterprise clients customized contact automation through interactive voice response, including options of speech recognition and text-to-speech. Contact Solutions brings a wide range of expertise to the contact automation arena and will focus the business across four horizontal markets Refers to the entire marketplace that crosses all industry boundaries. See horizontal market software. Contrast with vertical market. : contact centers, information verification solutions, geographic locator services, and information broadcast solutions. Contact Solutions concentrates on delivering its services to key vertical markets, including financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , travel and tourism, and telecommunications. Contact Solutions' experience will promise to be a strong selling point selling point n. An aspect of a product or service that is stressed in advertising or marketing. Noun 1. selling point - a characteristic of something that is up for sale that makes it attractive to potential customers for many new clients. The company's executive team has been in the contact automation industry for more than 15 years and has a solid history of delivering automated customer contact programs. As the key members of the executive team of PriceInteractive, this group delivered unmatched customer contact automation to companies such as AT&T, Disney, Exxon Mobile and Morgan Stanley  To comply with Wikipedia's , the introduction of this article needs a complete rewrite. .
Contact Solutions offers complete hosting of a client's automated contact strategy, from assessing and prioritizing which contacts are ideal candidates for automation, to implementing, managing and continuously improving solutions as market conditions change. This outsourced option is highly cost-effective and delivers the maximum advantages of contact automation "Our ability to combine a superior customer experience with complex integration is our key differentiator," said Paul Logan Colonel Paul Logan served as a US Army Quartermaster before and during World War 2. His most notable accomplishment was the development of the "Logan Bar", or Ration D bar, an emergency chocolate ration manufactured by Hershey Chocolate. , president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Contact Solutions. Through its partnership agreements, Contact Solutions has access to hundreds of professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. resources accustomed to delivering high quality, complex solutions - a factor that helps overcome two of the most significant barriers to adoption of automated customer contact programs: cost to build and maintain, and time to market. The company is able to affordably and quickly deliver a wide variety of projects while efficiently drawing on the substantial knowledge base required to implement solutions of this complexity. The company's delivered solutions set a new standard for flexibility, ensuring that the customer's investment in contact automation will be preserved. By combining an industry-leading platform technology with the most flexible application development environment, Contact Solutions provides an open-hosted environment for strategies that are executable today. "Our company focus is to offer the highest quality technology, service and support. The real benefit of using Contact Solutions is that we can create an automated customer contact solution that is right for each client without their having to invest an enormous amount of capital in an IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and speech environment that is rapidly evolving. Similarly, we can save them from having to shift the focus of their own IT department away from their core business," said Logan. "Because of our partnerships with companies like Intervoice and Gold Systems we can offer unrivaled quality, a time-to-market and a return on investment that are nearly impossible with an in-house solution." About Contact Solutions: Contact Solutions helps clients revolutionize rev·o·lu·tion·ize tr.v. rev·o·lu·tion·ized, rev·o·lu·tion·iz·ing, rev·o·lu·tion·iz·es 1. To bring about a radical change in: Television has revolutionized news coverage. 2. their customer, prospect and business partner communications by providing complete outsourced hosting of automated contact management solutions. The founders of Contact Solutions are pioneers in the contact automation industry and bring proven expertise in delivering customized strategies to Fortune 500 companies in the telecommunications, travel and entertainment, financial and investment, and services industries. Contact Solutions offers complete, customized automated contact management solutions in the areas of Contact Center, Verification, Locator, and Broadcast. Contact Solutions is headquartered in Herndon, Virginia Herndon is a town in Fairfax County, Virginia, United States. The population was 21,655 at the 2000 census, which makes it the largest of three towns in the county.[1] History and serves customers across the globe. For more information, visit www.contactsolutions.com. |
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