Contact Solutions Selects Intervoice Voice Portal as Its VoiceXML Platform.New Partnership Includes Agreement to Jointly Market Contact Solutions' Shared IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and Voice Portal An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. Services DALLAS -- Intervoice, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :INTV INTV Intelligent Television INTV Association of Independent Television Stations ) today announced that Contact Solutions has selected Intervoice Voice Portal, a VoiceXML platform, to host voice and speech applications for its customers. This signifies an expansion of the Companies' existing strategic relationship. Contact Solutions currently hosts thousands of ports of Intervoice's IVR technology to service their growing customer base. As part of this announcement, the two companies have agreed to market the joint solution to existing and new customers interested in shared IVR and Voice Portal services. Intervoice currently offers dedicated hosted solutions and provides additional services such as application and systems monitoring, reporting and security services Security services are state institutions for the provision of intelligence, primarily of a strategic nature, but also including protective security intelligence. Examples include the Security Service (MI5) and the Secret Intelligence Service (MI6) in the United Kingdom, and the in a shared services shared services, n.pl the administrative, clinical, or other service functions that are common to two or more hospitals or their health care facilities and used jointly or cooperatively by them. model. This new partnership with Contact Solutions will give our customers another choice, which could have significant cost savings in a shared environment. Intervoice will also be able to meet the time-to-market demands for this joint offering and leverage Contact Solutions' expertise in this space. Contact Solutions has built and deployed IVR and voice portal applications for government agencies and companies across a wide range of vertical markets, including retail, telecom, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , pharmaceutical, insurance, healthcare, travel & leisure, and others. "Our customers will benefit greatly by our deployment of the Intervoice standards-based Voice Portal platform as it will broaden the types of applications we can deliver to our customer base while reducing the time it takes to deploy solutions," said Paul Logan Colonel Paul Logan served as a US Army Quartermaster before and during World War 2. His most notable accomplishment was the development of the "Logan Bar", or Ration D bar, an emergency chocolate ration manufactured by Hershey Chocolate. , Chief Executive Officer, Contact Solutions. "Our affiliation with Intervoice has proven very positive for our large and growing customer base. Their breadth and depth of experience in voice automation and long history of technology innovation is unsurpassed in the industry." Many large companies, business process outsourcers, and government agencies view shared IVR services as the easiest, quickest, and most impactful way to improve customer service. Contact Solutions focused on helping customers reduce the number of calls that transfer unnecessarily to live customer service agents. As a result, customers often realize an overall improvement in customer service levels and call completion rates, as well as a reduction in operational costs associated with agent transfers. "Contact Solutions specializes in developing and implementing leading-edge shared voice portal systems that help customers realize significant return on investment and improve customer satisfaction," said Jim Milton, Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. , Intervoice. "As Intervoice continues to grow its hosted service offerings, Contact Solutions is our partner-of-choice for shared services." About Intervoice Intervoice is a world leader in providing scalable, switch-independent software and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world's leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. The Intervoice Media Exchange platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit www.intervoice.com. About Contact Solutions Contact Solutions (CSI CSI Crime Scene Investigator CSI CompuServe, Inc. CSI Commodity Systems, Inc. CSI Commodity Systems Inc. (Boca Raton, FL) CSI Crime Scene Investigation (CBS TV show) CSI Christian Schools International ) saves its clients millions of dollars by improving their contact automation significantly while uplifting customer satisfaction levels. Deploying time-tested shared IVR services, world-class IVR applications and procedures, and an industry-leading project management approach around six distinct Centers of Excellence, the company has helped the contact center industry redefine contact automation standards. Large enterprises such as American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. , Delta Airlines, Motorola and many public sector entities benefit from the company's focused, cost-effective contact automation approach. Contact Solutions is based in Reston, VA. Visit Contact Solutions at www.contactsolutions.com. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion