Contact Solutions Inc. Deploys Tekelec 7000 Class 5 Packet Switch to Support IVR Applications.MORRISVILLE, N.C. -- Tekelec (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : TKLC), a leading developer of high-performance network applications for next-generation fixed, mobile and packet networks, today announced Contact Solutions Inc. has deployed two Tekelec 7000 Class 5 Packet Switches to support its advanced interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) applications. Contact Solutions Inc., an IVR outsource wholesaler, provides automated customer service solutions to clients in the telecommunications, government, service and transportation industries. The Tekelec 7000 softswitch provides increased growth expansion potential, lower footprint and power requirements, and future voice over Internet protocol (VoIP) networking capabilities to boost the operator's IVR business operations. "Tekelec enables us to flexibly expand our IVR services and applications with carrier-grade reliability and support future VoIP traffic while leveraging our existing network investments," said Paul Logan, Contact Solutions' president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "The Tekelec 7000 offers the features we need to provide highly reliable, scalable and cost-effective automated service solutions to our customers." The Tekelec 7000 is a feature-rich softswitch that delivers enhanced VoIP services for independent operating carriers (IOCs), cable operators and other mid-size carriers that fully integrates both IP and time division multiplexing (communications) time division multiplexing - (TDM) A type of multiplexing where two or more channels of information are transmitted over the same link by allocating a different time interval ("slot" or "slice") for the transmission of each channel. I.e. (TDM (Time Division Multiplexing) A technology that transmits multiple signals simultaneously over a single transmission path. Each lower-speed signal is time sliced into one high-speed transmission. ) interfaces. This flexibility allows operators to gain new revenues from both VoIP and TDM subscribers and to easily add VoIP transport while reducing operational costs. "We are continually exploring broader market applications for the Tekelec 7000, such as enabling IVR service providers like Contact Solutions to offer reliable, automated customer service solutions," said Eric Pratt, general manager of the Tekelec 7000 in the company's Switching Solutions Group. "Our next-generation softswitch protects operators' investments by supporting VoIP and TDM subscriber traffic without requiring costly overhauls to their existing networks." About Tekelec Tekelec is a high-performance network applications company that is accelerating the transition to IP Multimedia Subsystem An integrated network for telecommunications carriers that uses the IP protocol as its foundation for packetized voice, video and data. Supporting voice over IP (VoIP) in all its flavors (SIP, H.323, MGCP, etc. (IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. ) networks for service providers around the globe. With its experience at the intersection of network applications and session control, Tekelec creates highly efficient platforms for managing media and delivering network solutions. Corporate headquarters are located near Research Triangle Park Research Triangle Park, research, business, medical, and educational complex situated in central North Carolina. It has an area of 6,900 acres (2,795 hectares) and is 8 × 2 mi (13 × 3 km) in size. Named for the triangle formed by Duke Univ. in Morrisville, N.C., U.S.A., with research and development facilities and sales offices throughout the world. For more information, please visit www.tekelec.com. |
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