Contact Centres in Malta to Benefit from Trend Towards Offshoring.DUBLIN Dublin, city, Republic of Ireland Dublin, Irish Baile Átha Cliath, county borough (1991 pop. 915,516), Leinster, capital of the Republic of Ireland, on Dublin Bay at the mouth of the Liffey River. , Ireland Ireland, Irish Eire (âr`ə) [to it are related the poetic Erin and perhaps the Latin Hibernia], island, 32,598 sq mi (84,429 sq km), second largest of the British Isles. -- Research and Markets (http://www.researchandmarkets.com/reports/c43518) has announced the addition of Datamonitor's new report: Contact centers in Malta Malta (môl`tə), officially Republic of Malta, republic (2005 est. pop. 399,000), 122 sq mi (316 sq km), in the Mediterranean Sea S of Sicily. (Databook) to their offering. The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and technology spending, and the data is segmented by vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE. Scope of this title: -All market forecasts are from 2004 to 2009 inclusive. -All agent position and technology spending data is segmented by size-band and vertical market. -Spending data for inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound routing hardware and software, outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" , workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , quality monitoring, agent analytics and eLearning. Highlights of this title: The expansion in demand for products and services in Asia, Eastern Europe Eastern Europe The countries of eastern Europe, especially those that were allied with the USSR in the Warsaw Pact, which was established in 1955 and dissolved in 1991. , Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , the Middle East and Africa, combined with the increase in offshoring
Offshoring describes the relocation of business processes from one country to another. , will lead to the creation of four times as many new agent positions in developing markets over the next four years as in developed markets. Vendors will need to carefully target resources by country and vertical market in order to generate profitable revenue growth. Summary of Contents: Chapter 1 What is this report about? Catalyst Methodology Definitions Chapter 2 Agent positions Contact Centers and Agent Positions in Malta In-house and Outsourced Agent Positions in Malta Agent positions in Malta by vertical market Agent positions in Malta by size-band Agent positions in Malta by telephony end-point Agent positions in Malta by technology location Chapter 3 Technology spending Malta contact center Technology spending by application Malta contact center Technology spending by vertical Malta contact center Technology spending by size-band Chapter 4 Inbound contact center hardware routing technology spending Malta Inbound contact center hardware routing Technology spending by vertical Malta Inbound contact center hardware routing Technology spending by size-band Chapter 5 Inbound contact center software routing technology spending Malta Inbound contact center software routing Technology spending by vertical Malta Inbound contact center software routing Technology spending by size-band Chapter 6 Outbound contact center technology spending Malta Outbound contact center Technology spending by vertical Malta Outbound contact center Technology spending by size-band Chapter 7 Contact center agent analytics technology spending Malta Contact center agent analytics Technology spending by vertical Malta Contact center agent analytics Technology spending by size-band Chapter 8 Contact center elearning technology spending Malta Contact center eLearning Technology spending by vertical Malta Contact center eLearning Technology spending by size-band Chapter 9 Contact center quality monitoring technology spending Malta Contact center Quality Monitoring Technology spending by vertical Malta Contact center Quality Monitoring Technology spending by size-band Chapter 10 Contact center workforce management technology spending Malta Contact center Workforce Management Technology spending by vertical Malta Contact center Workforce Management Technology spending by size-band Chapter 11 Appendix Further reading Ask the analyst List of Tables List of Figures For more information visit http://www.researchandmarkets.com/reports/c43518 Source: Datamonitor Datamonitor is a provider of online database and analysis services. The company is based in the United Kingdom and also has offices in the United States, Japan, and other countries.[1] The Datamonitor team includes analysts and professional researchers. |
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