Contact Centers In Serbia And Montenegro - Databook Includes All Market Forecasts From 2004 To 2009.DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c45217) has announced the addition of "Contact centers in Serbia and Montenegro Serbia and Montenegro (sûr`bēə, mŏn'tənē`grō), Serbian Srbija i Crna Gora, former country of SE Europe, in the Balkan Peninsula, a short-lived union (2003–6) of the republics of Serbia and the much (Databook)" to their offering. The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and technology spending, and the data is segmented by vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE. Scope of this title: -All market forecasts are from 2004 to 2009 inclusive. -All agent position and technology spending data is segmented by size-band and vertical market. -Spending data for inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound routing hardware and software, outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" , workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , quality monitoring, agent analytics and eLearning. Highlights of this title: The expansion in demand for products and services in Asia, Eastern Europe Eastern Europe The countries of eastern Europe, especially those that were allied with the USSR in the Warsaw Pact, which was established in 1955 and dissolved in 1991. , Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , the Middle East and Africa, combined with the increase in offshoring
Offshoring describes the relocation of business processes from one country to another. , will lead to the creation of four times as many new agent positions in developing markets over the next four years as in developed markets. Vendors will need to carefully target resources by country and vertical market in order to generate profitable revenue growth. Reasons to order your copy: -Gain insight into key contact center growth patterns. -Understand evolving contact center technology investment and adoption. -Identify the fastest growing vertical markets for contact center technology and services. Topics Covered: -Agent positions -Technology spending -Inbound contact center hardware routing technology spending -Inbound contact center software routing technology spending -Outbound contact center technology spending -Contact center agent analytics technology spending -Contact center elearning technology spending -Contact center quality monitoring technology spending -Contact center workforce management technology spending For more information visit Source: Datamonitor |
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