Contact Center and Customer Care Professionals from Ericsson, Verizon, JetBlue, American Express, Hewlett-Packard and AOL are Among Leading Organizations Participating at ICCM Conference & Exposition.

NEWTON, Mass. -- Premier event to be held September 25-28, 2005, at the Bellagio Hotel in Las Vegas 

Questex Media Group, Inc. announced today that Ericsson, Verizon, JetBlue, American Express, Hewlett-Packard and AOL are among the leading organizations participating at this year's ICCM Conference and Exposition. ICCM, the premier event for contact center and customer management professionals, will take place September 25-28, 2005, at the Bellagio Hotel in Las Vegas, Nevada.

ICCM attracts thousands of professionals annually and provides an opportunity for them to network with the world's leading organizations while actively looking for products and solutions to drive revenue and increase efficiency.

ICCM is the most powerful, practitioner-led conference available with contact center executives from more than 25 of the world's leading organizations speaking at this year's program. The ICCM Conference program delivers practical advice and insight into what organizations with contact centers must do to develop customer-focused business processes, and on what people who manage them must do to be successful.

"ICCM is a tightly focused forum where contact center and customer care professionals can gather to showcase the latest and greatest solutions, share insights and ideas and network with industry peers," said Christina Condos, group show director of Questex Media Group. "We are delighted to have such an impressive collection of organizations and sponsors at this year's conference and expo and we look forward to a highly successful event."

Gold sponsors of the event include Verint, Ser and Telephony@Work; Silver sponsors include AchieveGlobal, Aspect Communications, NCO, TeleTech, Knowledge Wave International, and KANA. Other key exhibitors include: GN Netcom, InVision Software, NICE Systems, RedPrairie, SER Solutions, and Witness Systems.

ICCM will also feature keynote presentations from Ann Rhoades, Culture Transformation Guru and Former Executive Vice President of JetBlue Airways; John Cleese; Learning & Training Expert, Author, Actor & Comedian; Dr. Jon Anton, Director, Center for Customer Driven Quality, Purdue University; and David Batstone, Business Entrepreneur, Professor and Journalist.

For further information on ICCM, please visit http://vegas.iccm.com/, to register online visit https://www.showreg.net/ccv2005/ or call [phone] or [phone] (8:00a.m. - 7:00 p.m. CST, M-F).

Questex Media Group, Inc.

ICCM is produced by Questex Media Group, Inc. (www.questex.com), a global, diversified business-to-business integrated media provider, headquartered in Newton, MA. Questex serves multiple industries including technology, beauty, travel, hospitality, leisure, home entertainment, industrial and specialty services through a range of well-established, market-leading publications, events, interactive media and integrated marketing services. The company's properties include 23 trade publications, 50 websites, 25 conferences and tradeshows. Questex has more than 400 employees in offices throughout North America, South America, Asia and Europe.