Contact Center Test Group Is One of Three Key Business Units In New Empirix Structure.Business/Technology Editors WALTHAM Waltham (wôl`thăm, –thəm), city (1990 pop. 57,878), Middlesex co., E Mass., a suburb of Boston, on the Charles River; settled c.1634, set off from Watertown 1738, inc. as a city 1884. , Mass.--(BUSINESS WIRE)--Jan. 16, 2001 Contact Center Test Group Delivers Multi-media Testing and Monitoring Solutions to Growing List of Major Call Center Clients Today, Empirix, Inc., an innovative provider of testing and monitoring products for business-critical Web applications and communications infrastructure, formally unveiled its new organizational structure  This article has no lead section.To comply with Wikipedia's lead section guidelines, one should be written. and lines of business. The Contact Center Test Group will be one of three product and service groups at Empirix, and will build on the firm's established success in developing and supporting automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. call center test and monitoring products for corporate contact centers. Two related groups, the Communications Infrastructure Test Group and the Web Applications Test Group, will focus on other key markets for the company's proven products and services. "Our new structure reflects the current trend in business communications toward converged voice, Web and data systems--including wireless systems," said Drew Knowland, Marketing Director of Empirix. "One important aspect of this trend is that corporations of all kinds are becoming increasingly dependent on contact centers that combine voice, Web, e-mail, financial transactions and data transmission into a single, smoothly functioning operation. These contact centers need sophisticated quality assurance, test and monitoring solutions at every stage of their development and deployment--and Empirix is in a unique position to meet all these needs with a complete family of powerful and easy-to-use solutions." As traditional call centers evolve into Web-enabled, multimedia contact centers, their test and monitoring requirements have grown and changed dramatically. To meet those requirements, providers of test and monitoring solutions must offer a range of fully automated products that go beyond simple load and performance testing Performance Testing covers a broad range of engineering or functional evaluations where a material, product, or system is not specified by detailed material or component specifications: Rather, emphasis is on the final measurable performance characteristics. to include duplicating the complex "real-world" interactions and demands of actual customers. By duplicating the customer's actual experience while new systems and applications are still in a testing environment, contact centers that use Empirix solutions can detect and resolve problems before they affect real customers and real transactions, thereby saving time and money while enhancing customer service. Because Empirix was created by combining former Teradyne Teradyne NYSE: TER, a US company, is a supplier of automatic test equipment (ATE). As of 2005, it has the largest marketshare in the SOC market. The company's divisions, Broadband Test, Assembly Test, Semiconductor Test, and Vehicle Diagnostic Solutions, are organized by the subsidiaries Hammer Technologies and RSW RSW Registered Social Worker RSW Resistance Spot Welding RSW Renegade Soundwave (band) RSW Royal Scottish Society of Painters in Watercolour RSW Refrigerated Seawater (fishing industry) Software, the new firm enjoys extensive experience in voice and Web test applications. "Nobody in the industry is better positioned to support the comprehensive life-cycle testing needs of Web-enabled contact centers," said Knowland. "The Contact Center Test Group's solutions cover this market from top to bottom and across the full life-cycle of contact center systems." Contact Center Test Group customers include CIGNA CIGNA CG (Connecticut General Life Insurance Company) INA (Insurance Company of North America) , E*Trade, First Union Bank, Kaiser Permanente Kaiser Permanente is an integrated managed care organization, based in Oakland, California, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney R. Garfield. , State Farm Insurance, T Rowe Price, USAA USAA United Services Automobile Association USAA Urban Superintendents Association of America USAA United States Achievement Academy USAA United States Arbitration Act of 1925 USAA United States Axemen's Association USAA United States Air-Table-Hockey Association and other leading companies. About Empirix Empirix develops and markets innovative testing and monitoring products for business-critical Web and voice applications. Its portfolio of software technologies ensures that e-business and networked systems provide high-quality, robust, and reliable service to customers and partners alike. Formed by the combination of Hammer Technologies and RSW Software and funded by Matrix Partners, Empirix currently delivers and supports products and services to more than 1,500 customers worldwide, including leading telcos, call centers, Fortune 1000 organizations, switch manufacturers and major dot.coms. Empirix is headquartered in Waltham, Massachusetts One of the early centers of the Industrial Revolution in northern America, Waltham is a city in Middlesex County, Massachusetts, United States. The population was 59,226 at the 2000 census. and has offices in Europe, Asia-Pacific and Japan. For more information, visit Empirix on the Web at www.empirix.com. |
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