Contact Center Platform, CosmoCall Universe, Awarded Product of the Year by Customer Inter@ction Solutions Magazine.Business Editors/High-Tech Writers MELVILLE, N.Y.--(BUSINESS WIRE)--Jan. 29, 2002 CosmoCom Collects Third Product of the Year Award After Recently Taking Same Award from Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. Magazine and Communications Solutions Magazine CosmoCom, the leading provider of new generation universal access contact center platforms, today announced its leading all-IP, unified multi-channel contact center solution, CosmoCall Universe(TM), has been named Product of the Year for "Best Multimedia Customer Interaction Platform" by Customer Inter@cation cation (kăt'ī`ən), atom or group of atoms carrying a positive charge. The charge results because there are more protons than electrons in the cation. Solutions Magazine. It is the second straight year CosmoCom has taken the award. "Businesses today are looking to find effective solutions that can help them move ahead by providing tools that enhance operating efficiencies while improving quality, as well as assist them in the quest to retain current customers and gain new ones," said TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center president and group publisher Rich Tehrani. "CosmoCall Universe was selected by the editors of Customer Inter@cation Solutions(TM) and the engineers of TMC Labs(TM), because of the robust functionality it provides to contact centers and the vision it took to create such a new generation contact center application. CosmoCom is clearly leading the way to a better customer interaction experience." "CosmoCom is very pleased to be recognized by Customer Inter@cation Solutions Magazine for their Product of the Year award," says Ari Sonesh, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of CosmoCom. "CosmoCom is dedicated to delivering the most robust and feature-rich IP contact center platform to service providers, and this dedication to excellence has made CosmoCom the leader in this space and made CosmoCall Universe the platform of choice for service providers." To experience a live CosmoCall now, please click on www.cosmocom.com/demo.htm. About CosmoCom CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , CosmoCall Universe(TM), is a carrier-class system enabling service providers to offer, on a hosted basis, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple customer interactions via telephone and internet, live and message-based, fixed and wireless - in one high capacity, high availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. , multi-tenant platform. Headquartered in Melville, New York Melville is a hamlet and census-designated place in the town of Huntington in Suffolk County on Long Island, New York, in the United States. As of the 2000 census, 14,533 people resided there. , with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion