Consumers Rank Healthkeepers Inc. 16th in Nation for Customer Satisfaction.Business Editors/Health & Medical Writers RICHMOND Richmond, cities, United States Richmond. 1 City (1990 pop. 87,425), Contra Costa co., W Calif., on San Pablo Bay, an inlet of San Francisco Bay; inc. 1905. , Va.--(BW HealthWire)--Jan. 16, 2001 Consumers ranked HealthKeepers Inc. the 16th best HMO HMO health maintenance organization. HMO n. A corporation that is financed by insurance premiums and has member physicians and professional staff who provide curative and preventive medicine within certain financial, in the nation for overall customer satisfaction, Managed Healthcare magazine reported last month. HealthKeepers Inc. is an affiliate of Richmond-based Trigon Blue Cross Blue Shield Blue Shield A US not-for-profit health care insurer that is a reimbursement intermediary for physicians. Cf Blue Cross. . An annual study conducted by the National Research Corp. (NRC NRC abbr. 1. National Research Council 2. Nuclear Regulatory Commission Noun 1. NRC - an independent federal agency created in 1974 to license and regulate nuclear power plants ) surveyed more than 250,000 households representing 400,000 covered lives belonging to more than 600 managed health care plans. Data was compiled for the NRC Healthcare Market Guide 2000, an annual publication specifically intended for industry use. The consumer satisfaction ranking percentage used by the magazine is based on combined "completely satisfied" and "very satisfied" responses over the past 12 months. "We are extremely pleased that consumers with Trigon HealthKeepers coverage have named their HMO as one of the top health plans in the country," said Tom Snead, chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Trigon Blue Cross Blue Shield. "Our goal at Trigon is to provide our customers a level of service that is unsurpassed in our industry." "As our company continues to strive for increased customer satisfaction in a rapidly changing and competitive environment, it is especially gratifying grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. to know that our members are happy with their Trigon HealthKeepers coverage," said Kathy Merry, senior vice president of service operations at Trigon. "Our formula is simple. We go to work for our customers and get the job done quickly and right the first time. When a customer needs us, we take total ownership of their question until it is completely resolved, ending the runaround run·a·round n. 1. Informal Deception, usually in the form of evasive excuses. 2. Printing Type set in a column narrower than the body of the text, as on either side of a picture. they have come to expect from large companies. We treat every customer with care and give them the attention they deserve." The industry-established survey was originally developed to provide standardized standardized pertaining to data that have been submitted to standardization procedures. standardized morbidity rate see morbidity rate. standardized mortality rate see mortality rate. , objective information about the quality of care being offered by managed care organizations. The Healthcare Market Guide has been known as a source for reliable comparative data about competitors and their markets since 1990. NRC is the largest third-party independent research firm dedicated solely to health care performance measurement. For nearly two decades, NRC has provided performance measurement results to help health care organizations measure quality of care, understand the marketplace and track competitive and regulatory environments. Trigon is Virginia's largest managed health care company, providing a broad range of health, wellness and health care financing programs and services to 2 million members. Visit us on the web at http://www.trigon.com . |
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