Consumers Indifferent about Telecom Service Providers Reports New TNS Study; When Choosing Bundled Services, Consumers Have No Preference for Providers.JENKINTOWN, Pa. -- Even though the telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. industry has refocused its efforts to emphasize the "triple-play" (the combination of wired line, video and Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the services from one provider), consumers indicate that they are indifferent INDIFFERENT. To have no bias nor partiality. 7 Conn. 229. A juror, an arbitrator, and a witness, ought to be indifferent, and when they are not so, they may be challenged. See 9 Conn. 42. to who provides these combined services. TNS TNS transcutaneous neural stimulation. Telecoms recent survey of consumers across the US indicated that 67 percent of households did not indicate a preference for the service provider who would offer them a bundled bun·dle n. 1. A group of objects held together, as by tying or wrapping. 2. Something wrapped or tied up for carrying; a package. 3. Biology A cluster or strand of closely bound muscle or nerve fibers. offering. Despite the lack of consumer preference, some differences can be noted when comparing RBOC (Regional Bell Operating Company) The Bell telephone companies that were spun off of AT&T by court order in 1984 (the Divestiture). Also known as the "Baby Bells," the initial seven RBOCs were Nynex, Bell Atlantic, BellSouth, Southwestern Bell, US West, service areas. In the BellSouth
"Providers will need to compete for consumers based on service offerings and pricing and focus less on brand," remarks Charles White Charles or Charlie White may refer to:
adj. 1. Having two cutting edges: a double-edged blade. 2. a. Effective or capable of being interpreted in two ways: double-edged praise. sword depending on their position in the market. Existing customers are very willing to consider their provider for new services, but likewise they will consider their other providers as well," says White. In other results from this quarter, three percent (3%) of households nationwide moved from cable TV to satellite TV over the quarter. In addition, spending on wired line telecom services decreased four percent (4%) from the previous quarter while spending on wireless and video services increased slightly.
Telecom Industry Market Share and Tracking - Second Quarter 2005
Service Penetrations
Service Penetration Change from
Rate Last Quarter
-----------------------------------------------------------
Local 95% 0
-----------------------------------------------------------
Wired Line Long Distance 86% 4
-----------------------------------------------------------
Wireless 72% 1
-----------------------------------------------------------
PC 76% -1
-----------------------------------------------------------
Internet At Home 67% -1
-----------------------------------------------------------
Cable TV 58% -3
-----------------------------------------------------------
Satellite TV 25% 3
-----------------------------------------------------------
PDA 14% 0
-----------------------------------------------------------
Paging 6% 0
-----------------------------------------------------------
Wired Line Share of Revenue
(Share includes total spending on local, IntraLATA and InterLATA
long distance and local and LD integrated plan spending)
Company Share of Change from
Revenue Last Quarter
-------------------------------------------
Verizon 24% 3
-------------------------------------------
SBC 17% -3
-------------------------------------------
BellSouth 12% 0
-------------------------------------------
AT&T 7% -1
-------------------------------------------
Qwest 6% 0
-------------------------------------------
MCI 5% 0
-------------------------------------------
Sprint 5% 0
-------------------------------------------
Other 24% 1
-------------------------------------------
Local Phone Services Market Share
Company Share of Change Share of Change Share of Change
All from Non-Bundle from Customers from
Households Last Revenue/a Last in Last
(Includes Quarter (Includes Quarter service Quarter
all only Territory
households households
including without
those with bundles)
bundles)
----------------------------------------------------------------------
Verizon 27% 3 30% 4 85% 7
----------------------------------------------------------------------
SBC 22% -2 16% -5 79% 0
----------------------------------------------------------------------
BellSouth 11% -1 16% 0 86% 0
----------------------------------------------------------------------
Qwest 8% 0 10% 0 81% -2
----------------------------------------------------------------------
Sprint 5% 0 6% 0 95% -1
----------------------------------------------------------------------
Other 27% -1 22% 1 N/A
----------------------------------------------------------------------
/a: Reflects a revised methodology for calculating bundled and
non-bundled revenue
LD Phone Service Market Share (Includes IntraLATA and InterLATA
calling)
Company Share of All Households Change from
(Includes all Last Quarter
households including
those with bundles)
--------------------------------------------------------
AT&T 16% -2
--------------------------------------------------------
SBC 18% -1
--------------------------------------------------------
Verizon 18% 3
--------------------------------------------------------
MCI 7% -1
--------------------------------------------------------
Sprint 6% 0
--------------------------------------------------------
BellSouth 7% 0
--------------------------------------------------------
VarTec 2% 0
--------------------------------------------------------
Qwest 5% 0
--------------------------------------------------------
Other 31% 1
--------------------------------------------------------
Wireless Services Market Share
Company Share of Households Change Share of Change
from Revenue from
Last Last
Quarter Quarter
----------------------------------------------------------------------
Verizon
Wireless 27% 1 28% 1
----------------------------------------------------------------------
Cingular/a 31% -1 30% 0
----------------------------------------------------------------------
Sprint PCS 10% -1 11% -2
----------------------------------------------------------------------
T-Mobile 9% 0 9% 0
----------------------------------------------------------------------
ALLTEL Wireless 5% 0 5% 1
----------------------------------------------------------------------
Nextel 4% 0 7% 1
----------------------------------------------------------------------
Cellular One 2% 0 2% 0
----------------------------------------------------------------------
Other 13% 0 8% -1
----------------------------------------------------------------------
/a: Includes AT&T Wireless
Internet Connection Household Share
Company Share of Dial-up Change Company Share of Change
Households from Broadband from
Last Households Last
Quarter Quarter
----------------------------------------------------------------------
AOL 28% -1 Comcast 18% -1
----------------------------------------------------------------------
MSN 5% 0 SBC 13% 1
----------------------------------------------------------------------
Earthlink 6% 0 Cox 7% -1
----------------------------------------------------------------------
NetZero 5% 0 Verizon 11% 1
----------------------------------------------------------------------
AT&T 4% 0 Time Warner 7% -1
----------------------------------------------------------------------
Juno 4% 0 Charter 5% 0
----------------------------------------------------------------------
Other 49% 2 Other 39% 0
----------------------------------------------------------------------
Cable/Satellite Service Market Share
Company Share of Change Share of Change
Households from Revenue from
Last Last
Quarter Quarter
----------------------------------------------------------------------
Comcast 23% -2 23% -1
----------------------------------------------------------------------
DirecTV 16% 2 18% 3
----------------------------------------------------------------------
Time Warner 11% -1 12% -1
----------------------------------------------------------------------
Dish Network 13% 1 13% 1
----------------------------------------------------------------------
Charter Communications 6% -1 6% 0
----------------------------------------------------------------------
Cox Communications 7% 0 7% 0
----------------------------------------------------------------------
Adelphia 4% 0 4% 0
----------------------------------------------------------------------
Other 20% 0 17% -2
----------------------------------------------------------------------
Share of Customer Spending
(Share of total telecom spending spent on each product category)
Service Share of Change from
Revenue Last Quarter
------------------------------------------------
Wired 26% -1
------------------------------------------------
Wireless 32% 0
------------------------------------------------
Video 29% 1
------------------------------------------------
Internet 13% 0
------------------------------------------------
Average Consumer Spending (across all households)
Service Average Monthly Percent Change
Spending/a from Last Quarter
-------------------------------------------------------
Wired $43.69 -4%
-------------------------------------------------------
Wireless $54.15 1%
-------------------------------------------------------
Cable/Satellite TV $46.75 1%
-------------------------------------------------------
Internet $22.17 -1%
-------------------------------------------------------
Total $166.77 -1%
-------------------------------------------------------
/a: Wired line spending was adjusted to reflect local phone
penetration
Average Consumer Spending (only for households which actually use
the service)
Service Average Monthly Percent Change
Spending from Last
Quarter
-------------------------------------------------------
Local $36.61 -4%
-------------------------------------------------------
Long Distance $13.47 -3%
-------------------------------------------------------
Wireless $75.67 0%
-------------------------------------------------------
Video $57.82 1%
-------------------------------------------------------
Internet $32.83 0%
-------------------------------------------------------
Share of Communications Wallet
Share of Communications Wallet represents the percentage of the
total consumer dollars spent with each provider on Communications
services.
Share of Change from
Company Communications Previous Quarter
Wallet
-----------------------------------------------------------
Verizon Wireless 9% 1
-----------------------------------------------------------
Cingular Wireless/b 9% 0
-----------------------------------------------------------
Comcast 8% -1
-----------------------------------------------------------
Verizon 8% 1
-----------------------------------------------------------
SBC 6% -1
-----------------------------------------------------------
Sprint/a 5% -1
-----------------------------------------------------------
DirecTV 5% 1
-----------------------------------------------------------
BellSouth 4% 0
-----------------------------------------------------------
Time Warner 4% 0
-----------------------------------------------------------
Dish Network 4% 1
-----------------------------------------------------------
T-Mobile 3% 0
-----------------------------------------------------------
Cox 3% 0
-----------------------------------------------------------
AT&T 2% -1
-----------------------------------------------------------
Charter 2% 0
-----------------------------------------------------------
Qwest 2% 0
-----------------------------------------------------------
ALLTEL Wireless 2% 1
-----------------------------------------------------------
AOL 1% 0
-----------------------------------------------------------
MCI 1% 0
-----------------------------------------------------------
Other 22% 1
-----------------------------------------------------------
/a: Includes both Sprint and Sprint PCS
/b: Includes both Cingular Wireless and AT&T Wireless
About the Research TNS Telecoms collects responses through its Bill Harvesting har·vest n. 1. The act or process of gathering a crop. 2. a. The crop that ripens or is gathered in a season. b. The amount or measure of the crop gathered in a season. c. (R) database from 32,000 U.S. households that provide their complete set of telecommunications bills, promotional bill inserts and telecom direct mail communications each year. In the business market, TNS Telecoms' BusinessWave(R) research gathers telecom behavior information from small, medium and large businesses across the U.S. Together this syndicated information provides a number of product offerings including databases, TNS reports and online applications allowing national, state, city and micro level analysis across the U.S. About TNS Telecoms TNS Telecoms, the specialist telecoms division of TNS, is a global provider of strategic and tactical market information and analysis for telecom service providers and the entire telecommunications industry. Its range of syndicated research solutions and custom capabilities allows TNS Telecoms to meet the changing market information challenges of telecom-related businesses. For more information please go to http://www.tnstelecoms.com. About TNS TNS is a market information group. We are the world's largest custom research company and a leading provider of social and political polling. We are also a major supplier of consumer panel, TV audience measurement and media intelligence services. TNS operates a global network spanning 70 countries and employs over 13,000 people. We provide market information and measurement, together with insights and analysis, to local and multinational multinational Of, relating to, or being a company with subsidiaries or other operations in a number of countries. The diversity of operations of such companies subjects them to unique risks (for example, exchange rate changes or government nationalization) organizations. We combine our specialist sector knowledge with expertise in the areas of new product development, motivational research motivational research n. Systematic analysis of the motives behind consumer decisions, used especially by advertisers and marketers to assess attitudes toward products and services. Also called motivation research. , brand and advertising research and stakeholder stakeholder n. a person having in his/her possession (holding) money or property in which he/she has no interest, right or title, awaiting the outcome of a dispute between two or more claimants to the money or property. management to bring our clients up-to-the minute, internationally consistent information. We think differently to help our clients build competitive advantage, making TNS the sixth sense of business. www.tns-global.com Editor's Note Editor's Note (foaled in 1993 in Kentucky) is an American thoroughbred Stallion racehorse. He was sired by 1992 U.S. Champion 2 YO Colt Forty Niner, who in turn was a son of Champion sire Mr. Prospector and out of the mare, Beware Of The Cat. Trained by D. : Please source all data and tables as "Source: TNS Telecoms." Third Quarter 2005 Tracking Metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. will be available in December December: see month. 2005. Bill Harvesting and BusinessWave are registered trademarks of TNS Telecoms. |
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