Consumer Complaint Web Site Takes Unusual Step in Recognizing Technology Giant Hewlett-Packard.Business/Technology Editors LOS ANGELES--(BUSINESS WIRE)--March 21, 2000 In an unusual move, consumer complaint resolution Web site MyMoneysWorth.com has recognized technology giant Hewlett-Packard for exceptional responsiveness in dealing with product complaints. "We take a lot of companies to task for poor treatment of consumers," says MyMoneysWorth.com founder Dr. Hiri Etessami. "For the sake of our own credibility, we felt we needed to acknowledge that there are companies like Hewlett-Packard that really do back their words with action." Several complaints regarding HP products were logged recently at MyMoneysWorth.com, which took the matter up with HP on behalf of consumers. "Most of the problem appears to have been with the stores that sold the products," said Dr. Etessami. "Once HP itself got involved they made the customers good without question or hassle." HP has 85,400 employees worldwide and had total revenue from continuing operations continuing operations Parts of a business that are expected to be maintained as an ongoing segment of an overall business operation. Income and losses from continuing operations are reported separately if any segments have been discontinued during the of $42.4 billion last year. Dr. Etessami notes that a deluge Deluge (dĕl`y  j), in the Bible, the overwhelming flood that covered the earth and destroyed every living thing except the family of Noah and the creatures in his ark. of publicity over poor customer
service during the recent holiday season, particularly regarding
e-commerce, left a lingering lin·ger v. lin·gered, lin·ger·ing, lin·gers v.intr. 1. To be slow in leaving, especially out of reluctance; tarry. See Synonyms at stay1. 2. perception that customer service is a victim of technology. "As long as you have commerce you'll have problems, and the companies that fix those problems are the ones that build real customer loyalty. I think some of the new Internet See Web 2.0 and Internet2. companies could learn something from companies like Hewlett-Packard." MyMoneysWorth.com will feature Hewlett-Packard on its Web site, a first for the MyMoneysWorth.com and an unusual step on the Web, where other complaint sites largely devote themselves to bashing bash v. bashed, bash·ing, bash·es v.tr. 1. To strike with a heavy, crushing blow: The thug bashed the hood of the car with a sledgehammer. 2. anything corporate. "We are an advocate for the consumer, make no mistake about that," says Dr. Etessami. "But we care about balance, too." MyMoneysWorth.com does not charge consumers to resolve complaints and accepts no advertising in order to preserve its independence and impartiality im·par·tial adj. Not partial or biased; unprejudiced. See Synonyms at fair1. im  par·ti·al .
MyMoneysWorth.com is a free resource for consumer complaint resolution and justice. Consumers may register complaints or compliments. The site will forward the information to the appropriate organization and seek resolution. If more forceful force·ful adj. Characterized by or full of force; effective: was persuaded by the forceful speaker to register to vote; enacted forceful measures to reduce drug abuse. steps are necessary, MyMoneysWorth.com will empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems consumers with the tools they need to ensure a just outcome. The site makes it easy for consumers to take action by offering information, advice, and assistance. |
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