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Consulting with parents: applying family systems concepts and techniques.


The family's influence on its individual members cannot be underestimated. Most children develop their values, beliefs about self and others, and typical patterns of behavior within their family system (Adler, 1931). Alfred Adler Alfred Adler (February 7 1870 – May 28 1937) was an Austrian medical doctor and psychologist, founder of the school of individual psychology. Adler co-founded psychoanalysis with Sigmund Freud and a small group of Freud's colleagues. , a pioneer in the use of a systems approach to working with clients, believed that individuals could be understood only within a social context and that the family provided the first and most important context (LaFountain & Mustaine, 1998). Other writers support Adler's recognition of the family system's influence on individual family members. For example, Brown and Prout (1983) stated that the family is "the center of learning for social behaviors In biology, psychology and sociology social behavior is behavior directed towards, or taking place between, members of the same species. Behavior such as predation which involves members of different species is not social. " (p. 83), and Lewis (1996) asserted that "it is seldom that a school counselor A school counselor is a counselor and educator who works in schools, and have historically been referred to as "guidance counselors" or "educational counselors," although "Professional School Counselor" is now the preferred term.  can successfully intervene in the life of a student without considering the continuous influence of the family as the primary social system for the student" (p. 93). Kraus (1998) also proposed that school counselors "embrace the idea of children's problems being viewed in the social context of their families and a family being understood as a system" (p. 14). As suggested by these authors, school counselors can better understand the student's social context by maintaining a family systems perspective when consulting with parents.

It is not our intention to propose that school counselors work with families in a therapeutic role. However, school counselors can increase their effectiveness with parents, as well as with students, by keeping a systems focus even when working with only one family member (Nichols & Schwartz, 1998). When consulting with parents individually or in small groups, it is helpful to remember that in a family the "behaviors of its individual members are highly interdependent in·ter·de·pen·dent  
adj.
Mutually dependent: "Today, the mission of one institution can be accomplished only by recognizing that it lives in an interdependent world with conflicts and overlapping interests" 
" (Cherniss & Herzog, 1996, p. 73), and that changing one person's behavior will have an effect on other family members (Goldenberg & Goldenberg, 2000). By increasing understanding of the family system, school counselors can more effectively assist and support parents and students so that their attempts at new behaviors will have an improved chance of being supported by other family members.

Also, counselors who understand the rudiments of the family systems approach can assist faculty and staff in understanding the effects of family dynamics on student behavior (Lockhart & Keys, 1998). Teachers often are more tolerant of a student's behavior if they understand that the student is responding to family circumstances. In addition, school counselors often refer families for counseling. Knowledge of family systems can help counselors collaborate with family counseling providers as well as evaluate the services offered.

In this article, we describe family systems concepts and techniques that school counselors, as consultants, can use to better understand the family system. The concepts are life cycle transitions and extrafamilial influences, extended family influences, boundaries, parental hierarchy and power, and triangulation triangulation: see geodesy.


The use of two known coordinates to determine the location of a third. Used by ship captains for centuries to navigate on the high seas, triangulation is employed in GPS receivers to pinpoint their current location on earth.
. Family systems techniques include joining, normalizing, and reframing reframing (rē·frāˑ·ming),
n the revisiting and reconstruction of a patient's view of an experience to imbue it with a different usually more positive meaning in the
 problems, using siblings siblings npl (formal) → frères et sœurs mpl (de mêmes parents)  to obtain information, asking questions about the daily routine, using solution-focused strategies, and encouragement.

Family Systems Concepts

Investigating the issues that affect the family and the dynamics within the family not only helps school counselors assist parents, but also helps school counselors have a better understanding of the students with whom they work. The following concepts can be explored during consultation sessions with one or both parents or other family members.

Life Cycle Transitions and Extrafamilial Influences

Life cycle transitions refer to the developmental events that occur in all families (Walsh, 1993). Births, deaths, developmental changes in children as they age, and illnesses are examples of developmental events. It is beneficial for school counselors to assess any major life cycle changes that might have led parents to seek assistance. For example, the birth of a new child creates necessary changes in the existing family, and consultation may be sought to ease the transitional stress. Parents can be taught how to respond to their older child's new and excessive requests for attention, and the child can be taught to seek attention in appropriate ways such as asking parents for some one-on-one time rather than misbehaving to get negative attention.

Separation and divorce are transitional events for some families (Ahrons, 1999). School counselors are well aware of their effect on families that experience these events. It has been thought that divorce always leaves lasting scars on children (Hetherington, Law, & O'Connor, 1993), but some research suggests that this may not always be the case (Amato & Keith, 1991). School counselors can provide parents with information about the effects of divorce on children as well as information regarding custody issues (Mullis & Otwell, 1998). Counselors and parents can also discuss ways to structure healthy communication between all family members to ease the transition from the familiar to the unknown.

Extrafamilial influences are events that are initiated outside the family such as moves or job changes (Goldenberg & Goldenberg, 2000), societal/community violence (Ursano & Fullerton, 1990), and natural disasters (Vogel & Vernberg, 1993). Depending on the event, the stress can be immense for family members (Goldenberg & Goldenberg, 2000). School counselors are familiar with the impact these events have on children (Edwards, 2000), and frequently consult with parents about effective ways to ease these stresses. However, school counselors also must be aware that adults can be affected negatively as well and should make a referral to outside sources if necessary.

Extended Family Influences

Extended family influences refer to family members outside the nuclear family who exert influence on the family (Minuchin, 1974). Parents may want to gain the approval of grandparents grandparents nplabuelos mpl

grandparents grand nplgrands-parents mpl

grandparents grand npl
, siblings, or other family members and, therefore, endeavor to compel Compel - COMpute ParallEL  their children to participate in favored activities or follow a particular career path. When appropriate to the issues being discussed during consultation, asking about family activities and occupations is one way to assess this influence. Counselors can ask direct questions, such as "What do other family members think about the career your child is planning?" Also, parents often are pressured by members of the extended family to parent a particular way. Many times discipline methods are perpetuated from generation to generation. Sometimes these methods are helpful and sometimes they need to be replaced by more successful strategies. School counselors are alerted to these issues by statements such as, "My mother says I should ..." or "My sister says my son needs ..." When parents make statements such as these, school counselors can ask, "What do you think?" or "What do you feel you should do?" Helping parents understand that they are the experts when it comes to their children can be very encouraging. Behavioral changes are more likely to occur if parents feel empowered.

School counselors need to be aware of cultural considerations when dealing with the extended family. For example, the parents might bring the child's grandmother to talk with the school counselor. If she dominates the conversation, the counselor might assume that the grandmother is "parenting" this family and suggest that this is inappropriate rather than understand that this is a common occurrence in some cultures. It is especially important to assess these influences when working with people from cultures that traditionally place a high value on the extended family such as African Americans African American Multiculture A person having origins in any of the black racial groups of Africa. See Race. , Chinese Americans The following is a list of Chinese Americans who are famous, have made significant contributions to the American culture or society politically, artistically or scientifically, or have appeared in the news numerous times.

See also a List of Taiwanese Americans.
, and Native Americans (Sue & Sue, 1999).

Boundaries

Boundaries is an abstract term used to delineate the subsystems of the family (Minuchin, 1974). Some typical family subsystems are parents, siblings, females, and males. Boundaries are the rules that determine who participates in a subsystem A unit or device that is part of a larger system. For example, a disk subsystem is a part of a computer system. A bus is a part of the computer. A subsystem usually refers to hardware, but it may be used to describe software.  and how he or she participates. Healthy families have clear boundaries. Clear boundaries not only allow family members to be different from each other and to develop autonomy, but also allow contact, nurturing, and support among family members. When boundaries are not clear, families gravitate grav·i·tate  
intr.v. grav·i·tat·ed, grav·i·tat·ing, grav·i·tates
1. To move in response to the force of gravity.

2. To move downward.

3.
 toward either enmeshment or disengagement disengagement /dis·en·gage·ment/ (dis?en-gaj´ment) emergence of the fetus from the vaginal canal.

dis·en·gage·ment
n.
 (Minuchin, 1974). Enmeshment and disengagement indicate preferred styles of interaction and do not necessarily suggest dysfunction dysfunction /dys·func·tion/ (dis-funk´shun) disturbance, impairment, or abnormality of functioning of an organ.dysfunc´tional

erectile dysfunction  impotence (2).
.

When boundaries are diffuse diffuse /dif·fuse/
1. (di-fus´) not definitely limited or localized.

2. (di-fuz´) to pass through or to spread widely through a tissue or substance.


dif·fuse
adj.
, enmeshment tends to occur (Minuchin, 1974). In families with very young children, enmeshment frequently develops between the parents (particularly the mother) and the children. Because infants and very young children need much care and nurturing, this interaction style is useful, but it becomes less functional as children grow older. When enmeshment is excessive or continues beyond the infant and toddler years, children may not be allowed to develop independence or assume responsibility for their actions. Problems in one person echo throughout the family system and strongly affect other family members who may become overinvolved in the problem. For example, siblings often argue with each other. In enmeshed en·mesh   also im·mesh
tr.v. en·meshed, en·mesh·ing, en·mesh·es
To entangle, involve, or catch in or as if in a mesh. See Synonyms at catch.
 families, parents become involved in the argument, try to determine which child is right, and resolve the problem, rather than allowing siblings to solve the problem independently.

At the other extreme are rigid boundaries that result in disengagement of family members. Families exhibiting this interaction style respect individual differences and support striving toward independence. However, support is absent when family members experience difficulties. For example, children who are failing in school may be left to solve the problem on their own with no parental support. Even though adolescents must develop independence, they also need support that may not be provided in families with a disengaged dis·en·gage  
v. dis·en·gaged, dis·en·gag·ing, dis·en·gag·es

v.tr.
1. To release from something that holds fast, connects, or entangles. See Synonyms at extricate.

2.
 parenting style.

Children alter the family's structure and require flexibility in parenting styles Parenting style is a psychological construct representing standard strategies parents use in raising their children.

One of the best known theories of parenting style was developed by Diana Baumrind.
 to meet their developmental needs. Infants need nurturing and support, older children require guidance and structure, and adolescents need to develop independence and responsibility (Nichols & Schwartz, 1998). A functional family system allows independence while offering nurturing and support (Minuchin, 1974). School counselors can teach families about children's developmental needs and how parents can help them meet these needs through allowing appropriate independence or providing needed support.

Parental Hierarchy and Power

Parental hierarchy and power pertain to pertain to
verb relate to, concern, refer to, regard, be part of, belong to, apply to, bear on, befit, be relevant to, be appropriate to, appertain to
 the parents' leadership role in the family (Minuchin, 1974). According to according to
prep.
1. As stated or indicated by; on the authority of: according to historians.

2. In keeping with: according to instructions.

3.
 Minuchin, families must have a strong parental subsystem with clear boundaries in order to function effectively. Exploration of the influence of extended family members will assist in determining who is the ultimate decision maker in the family. In single parent families, the single parent and a grandparent or other relative may share leadership responsibilities. If the adults work together effectively, shared leadership can be useful; however, problems often arise when adults disagree on rules for the family.

A frequent occurrence in families with many children, in single parent families, and in families where both parents work outside the home is that a child is given a leadership role (Anderson, 1999). If clear limits are set on the child's authority, this child can benefit the family by taking care of younger children and managing household chores. However, problems can develop if the child becomes "parentified" (Minuchin, 1974). A parentified child is given too much authority and is allowed to violate boundaries and intrude intrude,
v to move a tooth apically.
 in decisions that should be made by the parents. Also, if the child is burdened with too much responsibility, childhood needs may not be met. School counselors can help parents decide on reasonable responsibilities, while still allowing children to be children.

Triangles

Bowen (1978), Minuchin (1974) and other family systems theorists (e.g., Goldenberg & Goldenberg, 2000) discussed the concept of triangulation. Bowen observed that a two-person system is inherently unstable and that when anxiety becomes high within the dyad dyad /dy·ad/ (di´ad) a double chromosome resulting from the halving of a tetrad.

dy·ad
n.
1. Two individuals or units regarded as a pair, such as a mother and a daughter.

2.
 a third person, activity, or thing is "triangled in" to reduce anxiety. Often, one child in the family is consistently used as the third leg of the triangle. This child might be selected because of his or her position in the family constellation Constellation, ship
Constellation (kŏnstĭlā`shən), U.S. frigate, launched in 1797. It was named by President Washington for the constellation of 15 stars in the U.S. flag of that time.
, looks, behavior, or other characteristics. The child used in this way often exhibits behavioral or academic problems at school (Minuchin, 1974).

Minuchin (1974) posited that triangles develop when there is conflict between the marital partners. Each partner demands that a child take sides with him or her. Siding with one adult automatically means that the other adult is being attacked, which puts the child in a lose-lose situation. Families who consistently use one child to reduce conflict or stress between the partners often contend with behavioral problems. School counselors can offer suggestions for working with the problem behavior. However, if consultation indicates that parental conflict is very high, marriage counseling Marriage Counseling Definition

Marriage counseling is a type of psychotherapy for a married couple or established partners that tries to resolve problems in the relationship.
 might be the treatment of choice. If this is the case, a referral is in order.

Family Systems Techniques

Family systems techniques have been used effectively when counseling families (e.g., Bowen, 1978; Chemiss & Herzog, 1996; Dinkmeyer, Dinkmeyer, & Sperry, 1987; Minuchin, 1974; Nichols & Schwartz, 1998). In addition, school counselors can use these techniques to establish a working relationship with one or more family members and to gain valuable information about the family system during traditional parent consultation.

Joining

Joining, or establishing rapport The former name of device management software from Wyse Technology, San Jose, CA (www.wyse.com) that is designed to centrally control up to 100,000+ devices, including Wyse thin clients (see Winterm), Palm, PocketPC and other mobile devices. , is a technique frequently used by school counselors in their work with children and adults (Baker, 1996). Engaging in small talk and discussing the parents' previous school contacts are common ways to join with parents. Mimesis mimesis /mi·me·sis/ (mi-me´sis) the simulation of one disease by another.mimet´ic

mi·me·sis
n.
1. The appearance of symptoms of a disease not actually present, often caused by hysteria.
, which means to imitate im·i·tate  
tr.v. im·i·tat·ed, im·i·tat·ing, im·i·tates
1. To use or follow as a model.

2.
a.
, indicates the counselor's adoption of the family's communication style and affective affective /af·fec·tive/ (ah-fek´tiv) pertaining to affect.

af·fec·tive
adj.
1. Concerned with or arousing feelings or emotions; emotional.

2.
 range (Minuchin, 1974) and is another joining technique. For example, a counselor might assume a relaxed posture and an informal communication style with parents who appear to be "laid back." Using self-disclosure to establish commonalties with parents is another joining method that can be used by school counselors. Joining can also be used to establish the counselor's leadership role in consultation by structuring the session in terms of session goals and time allotted al·lot  
tr.v. al·lot·ted, al·lot·ting, al·lots
1. To parcel out; distribute or apportion: allotting land to homesteaders; allot blame.

2.
.

If more than one person is present for the consultation session, it is important to physically attend to everyone. When the counselor addresses each person, that person should be faced squarely square·ly  
adv.
1. Mathematics At right angles: sawed the beam squarely.

2. In a square shape.

3.
 and offered direct eye contact if that is culturally appropriate. Because the mother has traditionally been the primary caregiver care·giv·er
n.
1. An individual, such as a physician, nurse, or social worker, who assists in the identification, prevention, or treatment of an illness or disability.

2.
 and the liaison between home and school, questions are often addressed to and information sought from her. If both parents are present, it is vital to include them both in information sharing See data conferencing. . For families whose culture is patriarchal pa·tri·ar·chal  
adj.
1. Of, relating to, or characteristic of a patriarch.

2. Of or relating to a patriarchy: a patriarchal social system.

3.
, addressing the father first is an effective way to join with him and gain his active involvement in the session and support for any suggested interventions.

Normalizing and Reframing

Normalizing refers to helping parents see that their and their children's behaviors, attitudes, and feelings are normal (Dinkmeyer et al., 1987). For example, if parents seek the help of the school counselor because their child lacks motivation to do his or her homework, the school counselor can state that this is common for students and that parents often consult counselors regarding this issue. This relays a message to the parents that they are not alone in this struggle, they are not bad parents, and their child is not dysfunctional dys·func·tion also dis·func·tion  
n.
Abnormal or impaired functioning, especially of a bodily system or social group.



dys·func
. It is reassuring re·as·sure  
tr.v. re·as·sured, re·as·sur·ing, re·as·sures
1. To restore confidence to.

2. To assure again.

3. To reinsure.
 to know that other families also struggle with this problem and that this situation can be resolved.

Reframing refers to putting a positive spin on or restating a negative statement, problem, or situation (Taffel, 1999). When things are not going well, there is a tendency for family members to perceive the situation or event negatively. Although normal, this thinking is not productive. Reframing is used to "change family perspectives and ultimately to change family behavior patterns on the basis of the new options and alternatives" (Goldenberg & Goldenberg, 2000, p. 214). For example, parents may present the problem of a rebellious re·bel·lious  
adj.
1. Prone to or participating in a rebellion: rebellious students.

2. Of, relating to, or characteristic of a rebel or rebellion: rebellious behavior.
 teenage daughter, explaining that she sneaks out at night and is disrespectful dis·re·spect·ful  
adj.
Having or exhibiting a lack of respect; rude and discourteous.



disre·spect
 to them. The school counselor can relabel this rebellious behavior as a bid for independence and can encourage the parents to provide appropriate opportunities for independence. The counselor might say, "Perhaps what your daughter is trying to tell you by her behavior is that she would like to be in more control of her life. What are some areas where she can have more say and make more decisions in things that concern her?"

Although normalizing and reframing may seem simplistic sim·plism  
n.
The tendency to oversimplify an issue or a problem by ignoring complexities or complications.



[French simplisme, from simple, simple, from Old French; see simple
, their effect on parents and children is enormous (Taffel, 1999). It is often difficult for parents to muster TO MUSTER, mar. law. By this term is understood to collect together and exhibit soldiers and their arms; it also signifies to employ recruits and put their names down in a book to enroll them.  the courage to talk to counselors because they may mistakenly think that it signals a parental weakness or problem. By using normalizing and reframing early in the session, the school counselor can allay al·lay  
tr.v. al·layed, al·lay·ing, al·lays
1. To reduce the intensity of; relieve: allay back pains. See Synonyms at relieve.

2.
 those fears. Appropriate and frequent use of normalizing and reframing also deters or limits blaming behavior and shifts the focus to problem solution.

Use of Siblings

The sibling sibling /sib·ling/ (sib´ling) any of two or more offspring of the same parents; a brother or sister.

sib·ling
n.
 relationships within the family are important, and talking to Noun 1. talking to - a lengthy rebuke; "a good lecture was my father's idea of discipline"; "the teacher gave him a talking to"
lecture, speech

rebuke, reprehension, reprimand, reproof, reproval - an act or expression of criticism and censure; "he had to
 members of the sibling subsystem can provide school counselors with valuable information about family dynamics (McGoldrick, Watson, & Benton, 1999). When parents, for whatever reason, are unable to furnish fur·nish  
tr.v. fur·nished, fur·nish·ing, fur·nish·es
1. To equip with what is needed, especially to provide furniture for.

2.
 information to the school counselor, school counselors can elicit e·lic·it  
tr.v. e·lic·it·ed, e·lic·it·ing, e·lic·its
1.
a. To bring or draw out (something latent); educe.

b. To arrive at (a truth, for example) by logic.

2.
 information and help from siblings who attend the same school as the child exhibiting problems. For example, if a student is presenting selective mutism Selective mutism is a social anxiety disorder in which a person who is normally capable of speech is unable to speak in given situations. Description
In the Diagnostic and Statistical Manual of Mental Disorders selective mutism is described as a rare psychological
 at school, the school counselor can ask the siblings if this behavior is also present at home. At times, children discuss strained relationships with their brothers and sisters; younger children often complain of bullying Bullying
Chowne, Parson Stoyle

terrorizes parish; kidnaps children. [Br. Lit.: The Maid of Sker, Walsh Modern, 94–95]

Claypole, Noah

bully; becomes thief in Fagin’s gang. [Br. Lit.
 behavior by their older siblings. School counselors can mediate MEDIATE, POWERS. Those incident to primary powers, given by a principal to his agent. For example, the general authority given to collect, receive and pay debts due by or to the principal is a primary power.  problems between siblings to create a more pleasant situation at home. School counselors should obtain permission to talk with the other siblings to maintain a respectful re·spect·ful  
adj.
Showing or marked by proper respect.



re·spectful·ly adv.
 relationship with both students.

Daily Routine Questions

Consultation with parents usually is focused on concerns about one child in the family. Asking questions about the family's daily routine obtains information that will further understanding regarding that child (Walton, 1976). In addition, sibling relationships, parent-child relationships, and the relationship between the parents are identified. During the questioning sequence counselors have many opportunities to join with the family by expressing empathy empathy

Ability to imagine oneself in another's place and understand the other's feelings, desires, ideas, and actions. The empathic actor or singer is one who genuinely feels the part he or she is performing.
 for them and for their situation. For example, simply saying, "It sounds like things are pretty busy around your house in the morning," can help parents feel understood and also suggest that they will not be negatively judged.

To determine how the child gets up on a weekday morning, the counselor can ask who awakens the child, how many times he or she is called, and how the child manages dressing. Other questions gather information about how the child takes care of washing and brushing teeth and fixing and eating breakfast. Asking questions about leaving for school provides information about riding the bus and making certain the child has homework, books, lunch money, or other items. Questions can be asked about dinnertime such as responsibility for setting and/or clearing the table, eating, and helping with the dishes. In addition, questions can be asked about handling homework and going to bed. The answers to these questions can provide information about decision making, responsibility, and discipline as well as about problem-solving strategies, expectations for children, family activities, and feelings of encouragement or discouragement in the family (Mullis,2002).

If, for example, an 8-year-old child has help getting washed and dressed before school, the parents are doing things for the child that the child could do for himself or herself. The counselor can suggest that the child be allowed to make decisions about what to wear and to assume responsibility for getting ready for school. Eliciting this information can lead to other questions about responsibility for performing chores. It has been our experience that children who have few responsibilities at home often have difficulty managing schoolwork on their own.

When problems are uncovered, counselors should follow up with questions regarding problem-solving strategies or discipline techniques, such as "How did you handle that?, How did that work? What else have you tried?" and "What other things might you try?" By obtaining this information, counselors can determine the range of responses available to parents and whether information about alternative problem-solving techniques is necessary. If successful strategies are already being used, parents can be complimented on their success and encouraged to use the strategies for other problems.

Sometimes problems arise because of parental expectations for their children. If the school counselor believes this might be occurring, it is useful to elicit the source of the expectations. Expectations are often handed down from generation to generation, passed on by extended family members, borrowed from general societal so·ci·e·tal  
adj.
Of or relating to the structure, organization, or functioning of society.



so·cie·tal·ly adv.

Adj.
 expectations, or result from unfulfilled parental wishes. For example, a boy might resist going to baseball practice because he doesn't like sports, but he would like to play in the orchestra. Making expectations and their source explicit can help parents become more accepting of differences between them and their children. Asking, "Who would be disappointed or upset if your son quit baseball and joined the orchestra?" can help parents determine the origin of expectations for their children, themselves, or for the family as a whole.

Questions about the daily routine can indicate if parents demand too much of children, or too little. If the demands on children appear to be inappropriate, counselors can provide information about child development. Demanding too much of children, as happens when children are parentified, can deprive de·prive
v.
1. To take something from someone or something.

2. To keep from possessing or enjoying something.
 them of needed support. Demanding too little, or pampering children, is common in today's busy households. Doing things for children that they can do for themselves can, however, prevent children from learning that they are capable people who can master the skills needed to be successful in school and at work (Bettner & Lew, 1990).

Some families, especially those headed by single parents, have little time for fun. Questions about the daily routine frequently reveal this state of affairs. Helping the family plan enjoyable, inexpensive activities to do together can ease family stress. If children look forward to family fun time, they may be motivated mo·ti·vate  
tr.v. mo·ti·vat·ed, mo·ti·vat·ing, mo·ti·vates
To provide with an incentive; move to action; impel.



mo
 to take on additional responsibilities in the home. Planning simple rituals such as regular mealtimes and bedtime bedtime Sleep disorders The time when one attempts to fall asleep–as distinguished from the time when one gets into bed  routines can lead to higher ratings of overall family adjustment (Sprunger, Boyce, & Gaines, 1985). Bedtime rituals also contribute to feelings of comfort and security for children (Mullis & Fincher, 1996).

Discouragement about problems is often the reason that parents seek consultation, but parents frequently mention things they like about their child/family when answering daily routine questions. School counselors encourage parents when they discover and point out aspects of family life that are effective or enjoyable. Likewise, when parents have worked out an appropriate solution for a problem, explicitly discussing what they did that was useful further suggests that this is a technique that can be used for other concerns.

Questions about the family's daily routine can provide a wealth of information for the school counselor. In addition, they frequently help parents gain insight into common, systemic patterns of interaction that may not be effective.

Solution-Focused Strategies

Solution-focused strategies were designed by family counselors (e.g., De Jong De Jong is the most common Dutch surname. Many people bear this name, including many important historical figures. Some of these people are mentioned below.

De Jong may mean:
  • Petrus de Jong, prime minister of the Netherlands from 1967 until 1971
 & Berg, 1998; Nichols & Schwartz, 1998) to provide a model of brief therapy that focused on small changes and on solutions (what is going right) rather than on problems (what is going wrong) (Goldenberg & Goldenberg, 2000). Instead of striving for drastic changes in a family, O'Hanlon (1999) suggested that very small changes help people see a difference in their lives. By doing something--anything--different, behavior change Behavior change refers to any transformation or modification of human behavior. Such changes can occur intentionally, through behavior modification, without intention, or change rapidly in situations of mental illness.  can occur. One technique that uses the idea of small changes is to have parents change their clothes after coming home from work. This "Mr. Rogers" technique is something different that parents can do to mark the transition from the workplace to home that can result in a more relaxed and cooperative relationship with their children (O'Hanlon, 1999). School counselors can suggest that parents take 10 to 15 minutes of time out for themselves several times a week. This is another small change technique aimed at lessening the enormous amount of stress experienced by parents.

Solution-focused questioning is a consultation tool that can be used to discover what is going right with families and individuals. Berg and Miller (1992) described five types of questions that are based on the belief that the best way to help parents is to build on their strengths and resources. The first type of questioning is aimed at eliciting descriptions of change that occurred before the parent consulted with the counselor. Clients often begin changing the problem behavior prior to seeking help. The counselor can determine if anything has changed by stating the following: "It is our experience that many people notice that things are better between the time they set up an appointment and the time they come in for the first session. Have you noticed such changes in your situation?" (Berg & Miller, 1992, p. 72). This question helps parents see that not only is change possible, but also it might have already begun. Another question that suggests change is possible is "What do you hope will change as a result of meeting with rile today?"

The second type of questioning, finding exceptions, helps parents discover times and situations when the problem does not occur. Counselors can say to parents "I'll bet I'll Bet was an NBC game show that aired from March 29 1965 to September 24 1965, that was created by Ralph Andrews. The host of this program was Jack Narz. It was a precursor of It's Your Bet, which aired with four different hosts during its four year run: Hal March, Tom  there are times when you expect the problem to occur and it doesn't. How do you account for this?" Counselors can also ask the following: "How do you make this happen?, When is this problem less frequent?" and "Was this easy or difficult for you to do?" De Jong and Berg (1998) suggested that if the parents have difficulty thinking of exceptions the counselor could ask, "If I were to ask your best friend if things have been better lately what would your friend say?" This type of questioning helps parents see that they do possess successful strategies for changing behavior.

The third type of questioning helps parents define their goals and also prompts them to notice small changes. Examples are "How will you know when things have gotten better for you?" and "What will be different?" When parents struggle with stating their counseling goal in specific terms, the miracle question (Berg & Miller, 1992) is especially useful. This question can be asked in the following way:
   Suppose that one night, while you were asleep, there is a miracle and the
   problem that brought you into therapy is solved. However, because you are
   asleep you don't know the miracle has happened. When you wake up in the
   morning, what will be different that will tell you that this miracle has
   taken place? What else? (Berg & Miller, 1992, p.13)


The miracle question helps parents specifically describe their counseling goal, visualize the behavior sought, and notice goal attainment.

The fourth type of query is scaling questions. "On a scale from one to ten, with one being failure and ten being complete success, how would you rate how you're doing with your problem right now?" Another question is "When you are a --(one or two points higher than the former response) what will you be doing differently?" These examples of scaling questions are quick assessments that help the counselor and parents know where they are and where they'd like to be. According to Berg and Miller (1992), scaling questions are also useful because they help parents focus on small changes that can then be encouraged or reinforced. Often when parents seek help from the school counselor, they have a list of things they would like to change in their family. Scaling helps to rank the most important problem to address that session or on which to spend the most time. This can be done by asking, "If 10 is the most urgent and 1 is the least, which one of the problems you just mentioned would get a 10?"

The fifth type of questioning is used to highlight the coping strategies The German Freudian psychoanalyst Karen Horney defined four so-called coping strategies to define interpersonal relations, one describing psychologically healthy individuals, the others describing neurotic states.  that parents employ when faced with their problem. These questions demonstrate to parents that they have the power to solve this problem. By realizing that they already utilize successful strategies, parents can be encouraged to continue using them or use them more frequently. Asking, "How do you manage to keep going?" can point out some instance of success and is especially useful when working with parents who feel discouraged (Berg & Miller, 1992).

Encouragement

Many people agree that parenting is the most difficult job anyone can have. Because of this, the most important and helpful thing the school counselor can do is to encourage parents (Dinkmeyer et al., 1987). Encouragement is essential for both individuals and the family as a whole. Encouragement, which focuses on the parent's resources, empowers them (Eckstein, Belongia, & Elliott-Applegate, 2000), and is the most important element in promoting change (Dinkmeyer et al., 1987). It is the "process of instilling in·still also in·stil  
tr.v. in·stilled, in·still·ing, in·stills also in·stils
1. To introduce by gradual, persistent efforts; implant: "Morality . . .
 confidence to do something different" (Dinkmeyer & Dinkmeyer, 1983, p. 318). The use of encouragement can also help break down or prevent resistance by parents and persuade them to talk, listen, and return to counseling. By using encouragement techniques with parents, counselors model its effectiveness and promote its use with children. Dreikurs and Soltz (1964) wrote extensively of encouragement being the most important and powerful aspect of raising children. They defined encouragement as a "continuous process aimed at giving the child a sense of self-respect and a sense of accomplishment" (p. 39).

Encouragement is not reassurance REASSURANCE. When an insurer is desirous of lessening his liability, he may procure some other insurer to insure him from loss, for the insurance he has made this is called reassurance.  (e.g., telling someone that everything will work out fine if they just persist or that there is nothing to fear) and it is not praise. That is, it is not a response that is tied to something one has or does. Examples of praise are "You did a great job, You look great," or "What a pretty picture." Instead, encouragement comments on the process (Dinkmeyer, Carlson, & Dinkmeyer, 1994).

Examples of encouraging statements that can be directed toward children are "You really worked hard on that, Look at the progress you're making," or "I can tell you really enjoyed doing that." The difference between praise and encouragement is subtle; however, it is helpful to remember that "praise puts the emphasis upon the product, while encouragement stresses the effort of contribution" (Dinkmeyer et al., 1994, p. 153).

Parents as well as children need to be encouraged. Some encouraging statements school counselors can use with parents are the following: "I can tell you're worked hard to change that behavior, What are your ideas on ... It sounds like your family has a lot of fun together, You are an expert on knowing your child. What do you think might work?" and "I can tell you really love (him or her)." Often counselors are so focused on solving problems that they do not take the time to encourage the parents with whom they are working. It is helpful for counselors to remember that parents are often discouraged and extinction extinction, in biology, disappearance of species of living organisms. Extinction occurs as a result of changed conditions to which the species is not suited.  of this discouragement as well as the problem behavior is worthy of their effort.

Encouragement is the thread that can be woven into the other concepts and techniques described. For example, thanking parents for taking time to come to the school not only is encouraging, but also fosters joining. Normalizing and reframing behaviors reassure re·as·sure  
tr.v. re·as·sured, re·as·sur·ing, re·as·sures
1. To restore confidence to.

2. To assure again.

3. To reinsure.
 and encourage parents. Using daily-routine and solution-focused questions allows school counselors to note and encourage efforts at effective child rearing. Encouragement is a "demonstration that the client has the resources and options which he [or she] can bring to bear on significant issues in life" (Allen, 1971, p. 45). Recognizing parents' and children's courage and willingness to try something new can be a very useful tool in establishing an atmosphere for change.

Conclusion

Without adding family counseling to an already overloaded o·ver·load  
tr.v. o·ver·load·ed, o·ver·load·ing, o·ver·loads
To load too heavily.

n.
An excessive load.

Adj. 1.
 schedule, school counselors can view the concerns expressed and information provided by parents through the family systems lens. Through the application of family systems concepts and techniques, counselors can ascertain family relationships during parent consultation, regardless of who is present. They can then help parents plan interventions that have an increased chance of being supported by other family members. In addition, school counselors who are mindful mind·ful  
adj.
Attentive; heedful: always mindful of family responsibilities. See Synonyms at careful.



mind
 of the influence of the family system can use this knowledge to be more effective in their individual and group work with students (Davis, 2001).

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, Columbia, SC.

Fran Mullis, Ph.D., is an associate professor and

Dana Edwards, Ph.D., is an assistant professor. Both are in the Department of Counseling and Psychological Services at Georgia State University History
Georgia State University was founded in 1913 as the Georgia School of Technology's "School of Commerce." The school focused on what was called "the new science of business.
, Atlanta, GA.
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No portion of this article can be reproduced without the express written permission from the copyright holder.
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